Head of Customer Success

HASHMETA AI PTE. LTD.; Singapore; On-site; SGD 85,000 - 106,000; Full time

Benefits offered by this job

Structured onboarding program

Hands-on work with AI tools

Fair Employment Guidelines

Job summary

Hashmeta AI in Singapore is seeking a senior Customer Success leader to design onboarding journeys and activate customers quickly. You will own health scores, escalation handling, and churn reporting, while guiding onboarding specialists and CSMs. Collaborate with Sales on renewals and expansions.

The role requires 6+ years in SaaS CS with proven leadership and a track record in improving activation and retention. This is a hands-on, fast-growing team based in Singapore.

Qualifications

• 6+ years in SaaS customer success, including team leadership.
• Track record of improving activation and retention.

Responsibilities

• Design onboarding and activation journeys for self-serve and managed customers.
• Own customer health scores, escalations and churn reporting.
• Lead onboarding specialists and customer success managers.
• Work with Sales on renewals and expansion.

Skills

SaaS customer success leadership

Activation & retention optimization

Job description

About Hashmeta AI

Hashmeta AI helps businesses get found, chosen and cited in AI search. Founded in 2023 by the team behind Hashmeta Group, a Singapore digital agency since 2012, we build AI Visibility monitoring, an AI CMS and an AI CRM, and operate industry portals that connect businesses with their buyers. We are building our commercial engine across direct sales, partners, product-led growth and customer success: based in Singapore, working across Southeast Asia.

The role

Protect and grow subscription revenue by getting customers to value fast and keeping them.

What you'll do

• Design onboarding and activation journeys for self-serve and managed customers
• Own customer health scores, escalations and churn reporting
• Lead onboarding specialists and customer success managers
• Work with Sales on renewals and expansion

What you'll bring

• 6+ years in SaaS customer success, including team leadership
• Track record of improving activation and retention

Your first 90 days

• 30 days: baseline activation, churn and support response; review the onboarding flow
• 60 days: launch health scoring and a redesigned onboarding journey
• 90 days: show improvement in activation time and early-life churn

What we offer

• Monthly base salary of S$7,600–9,500, based on skills and experience
• Clear 30/60/90-day goals and structured onboarding
• Daily hands-on work with AI tools in a fast-growing team

Hashmeta AI hires on merit and follows the Tripartite Guidelines on Fair Employment Practices.