Customer Experience & Facilities Coordinator

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a customer-focused Front Desk Associate to greet visitors, assist tenants, and support daily branch operations.

You will handle sign-ups, payments, and inquiries, coordinate maintenance with internal teams, and maintain accurate service records to ensure smooth, safe, and welcoming experiences.

This on-site role requires at least 1 year in customer service, a positive attitude, and detail-oriented work to uphold service standards.

Qualifications

• Minimum GCE 'N' or 'O' Level.
• At least 1 year of relevant work experience, preferably in customer service or sales.
• Self-motivated with keen attention to detail and the ability to work independently with minimal supervision.
• Willingness to learn and a strong commitment to delivering high-quality work.

Responsibilities

• Greet and assist visitors, tenants, or customers through direct walk-ins or scheduled appointments.
• Conduct on-site assessments of customers' storage needs, recommending appropriate storage units and services.
• Process transactions, including sign-ups, payments, move-ins, move-outs, and merchandise sales at the branch counter.
• Resolve customer complaints in real-time, demonstrating strong conflict resolution skills and composure.
• Oversee inventory management, including the organization of supplies, merchandise, and marketing materials.
• Conduct facility inspections to ensure safety and cleanliness standards; coordinate routine checks and maintenance with internal departments or vendors.
• Maintain accurate records of customer interactions and process documentation, coordinating with back-office departments as necessary.

Skills

Customer service

Sales

Conflict resolution

Detail orientation

Record keeping

Education

GCE N/O Level

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a customer-focused Front Desk Associate to greet visitors, assist tenants, and support daily branch operations.

You will handle sign-ups, payments, and inquiries, coordinate maintenance with internal teams, and maintain accurate service records to ensure smooth, safe, and welcoming experiences.

This on-site role requires at least 1 year in customer service, a positive attitude, and detail-oriented work to uphold service standards.