Customer Experience Specialist

SJ Group; Singapore; On-site; SGD 27,000 - 38,000; Full time

Job summary

Surbana Jurong is seeking a customer service representative in Singapore to provide prompt, courteous assistance across face-to-face, phone, email and other channels. You will respond to enquiries, share accurate information on facilities, services, programmes and policies, and handle bookings and admin tasks with attention to detail.

Ideal candidates have at least 3 O-Level passes, strong English, and prior customer service experience.

Qualifications

• Minimum 3 GCE 'O' Level passes or equivalent qualification.
• Good command of spoken and written English.
• Prior customer service experience will be an advantage.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Patient, proactive, and able to remain composed when handling customer concerns.
• Willing to perform shift work, including weekends and public holidays, where required.

Responsibilities

• Provide prompt, courteous, and professional customer service through face-to-face interactions, phone calls, emails, and other communication channels.
• Respond to customer enquiries and provide accurate information on facilities, services, programme, and company policies.
• Handle customer requests, service applications, bookings, and administrative transactions accurately and efficiently.
• Manage customer feedback, complaints, and service recovery, escalating complex issues where necessary.
• Maintain accurate customer records and update information in the relevant systems.
• Collect customer feedback and identify opportunities to enhance service quality and customer satisfaction.
• Ensure compliance with company policies, standard operating procedures, and service quality standards.
• Achieve established service KPIs, including response time, resolution rate, and customer satisfaction levels.
• Perform other customer service and administrative duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

English proficiency

Shift work eligibility

Education

GCE O Level passes

Job description

Surbana Jurong is seeking a customer service representative in Singapore to provide prompt, courteous assistance across face-to-face, phone, email and other channels. You will respond to enquiries, share accurate information on facilities, services, programmes and policies, and handle bookings and admin tasks with attention to detail.

Ideal candidates have at least 3 O-Level passes, strong English, and prior customer service experience.