Customer Experience Specialist - Store & Facility

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a client-focused Front Desk/Guest Services Associate to greet visitors, support branch operations, and ensure safety and satisfaction for customers and tenants. You will handle walk-ins, assess storage needs, process sign-ups and payments, maintain records, coordinate with internal teams, and contribute to a positive customer experience across the facility.

This role requires strong communication, self-motivation, and the ability to work independently, with a

Qualifications

• Minimum GCE 'N' or 'O' Level is required.
• At least 1 year of relevant experience, preferably in customer service or sales.
• Willingness to learn and deliver high-quality service.

Responsibilities

• Greet and assist customers, visitors, and tenants through walk-ins or appointments.
• Assess customers' storage needs and recommend suitable storage units and services.
• Handle branch transactions, including sign-ups, payments, move-ins, move-outs, and merchandise sales.
• Address customer complaints and resolve issues professionally.
• Manage inventory, including supplies, merchandise, and marketing materials.
• Conduct facility inspections and ensure safety and cleanliness standards are maintained.
• Coordinate routine maintenance and facility checks with internal teams and vendors.
• Maintain accurate customer records and documentation.
• Liaise with back-office teams on administrative matters.

Skills

Customer service

Walk-in support

Education

GCE 'N' or 'O' Level

Job description

PERSOL Singapore Pte Ltd is seeking a client-focused Front Desk/Guest Services Associate to greet visitors, support branch operations, and ensure safety and satisfaction for customers and tenants. You will handle walk-ins, assess storage needs, process sign-ups and payments, maintain records, coordinate with internal teams, and contribute to a positive customer experience across the facility.

This role requires strong communication, self-motivation, and the ability to work independently, with a