Omni-Channel Customer Support Associate (Mon–Fri)

MCI Career Services; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading career services provider in Singapore is seeking a Customer Service Representative to handle hotline inquiries and provide first-level support across multiple channels. The ideal candidate will possess a Diploma or equivalent and have 1 to 2 years of experience in a call centre or service-related industry. You will be part of a team that ensures service levels are met while efficiently resolving customer queries. Applicants are encouraged to submit their resumes in MS Word format using the APPLY NOW button.

Qualifications

• Minimum C5 for English O level.
• Preferably 1 to 2 years of experience in a call centre environment.
• Familiarity with standard operating procedures.

Responsibilities

• Handle customer service hotline and provide first-level support.
• Resolve customer queries efficiently and escalate issues promptly.
• Work as a team to meet contact centre service levels.

Skills

Customer service

Problem-solving

Teamwork

Education

Diploma / NITEC / GCE ‘O’ Level or equivalent

Job description

A leading career services provider in Singapore is seeking a Customer Service Representative to handle hotline inquiries and provide first-level support across multiple channels. The ideal candidate will possess a Diploma or equivalent and have 1 to 2 years of experience in a call centre or service-related industry. You will be part of a team that ensures service levels are met while efficiently resolving customer queries. Applicants are encouraged to submit their resumes in MS Word format using the APPLY NOW button.