[OHS] Customer Support-Associate (Customer Service)

Omron Electronics S.p.A.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology company in Singapore is seeking a Customer Support Associate to provide effective and efficient customer service. Responsibilities include conducting device checks, troubleshooting, and supporting sales efforts. The ideal candidate has at least 2 years of customer service experience and good English communication skills, with technical knowledge being advantageous.

Qualifications

• Minimum 2 years of experience in Customer Service or related field.
• Good English communication skills (written and spoken).
• Some hands-on technical knowledge or experience will be advantageous.

Responsibilities

• Conduct basic device and performance checks on customers’ units.
• Provide first-level troubleshooting to customers.
• Maintain strong knowledge of the company’s products.
• Meet service standards and performance targets.
• Attend to customer enquiries in a professional and timely manner.
• Support team in meeting service level agreements (SLAs).
• Help execute sales and promotional programs.

Skills

Customer Service Experience

English Communication

Technical Knowledge

Job description

Job Title: [OHS] Customer Support-Associate (Customer Service)

With a vision “To advance health and empower people worldwide to live life to the fullest”, OMRON’s Healthcare Business produces internationally acclaimed and certified medical devices such as Digital Blood Pressure Monitors, Thermometers, Nebulizers, devices related to pain and weight management etc. Understand more about our Healthcare Business Here.

Short Description

The Associate - Customer Service provides support in basic device checks, troubleshooting, sales, and after‑sales at designated service point in Singapore, aiming to deliver effective and efficient customer support and achieve high end‑user satisfaction.

Responsibilities

• Conduct basic device and performance checks on customers’ units at designated Service stations. Ensure all products are handled in line with documented procedures and standard operating guidelines.
• Provide first‑level troubleshooting to customers at the service point, minimizing any disruption to their product use.
• Maintain strong knowledge of the company’s products to confidently assist customers with device or app usage.
• Meet service standards and performance targets, and regularly share feedback with the team to enhance customer satisfaction.
• Attend to customer enquiries at the service point in a professional and timely manner.
• Support the team in meeting service level agreements (SLAs) and ensuring high service quality.
• Help execute sales and promotional programs that support the company’s overall sales goals.

Requirements

• Minimum 2 years of experience in Customer Service, or related field
• Good English communication skills (written and spoken)
• Some hands‑on technical knowledge or experience will be advantageous

Why Join Us

OMRON’s mission is to improve lives and contribute to a better society. We endeavor to make our diverse workforce feel equally valued and enjoy equal opportunities to help us achieve so. So come, work with the best of the best teams, collaborate, and innovate together with diverse, capable minds across the globe.