Night Front Office Leader - Guest Experience & Ops

IBIS SINGAPORE ON BENCOOLEN; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

IBIS Singapore on Bencoolen is seeking a Night Manager to provide general management support across hotel operations, with a primary focus on Front Office, guest satisfaction, safety, and daily profitability in line with Accor's vision.

You will lead the Front Office team, maintain service standards, resolve guest issues, and drive Guest Experience initiatives, working closely with departments to ensure a seamless stay and high guest loyalty.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management or equivalent.
• 3-5 years of relevant leadership experience in a similar role.
• Service-oriented personality with a passion for hospitality.
• Experience with Opera PMS or similar property management systems.
• Strong interpersonal and problem-solving skills with leadership by example.

Responsibilities

• Provide management presence and operational support across all hotel departments, focusing on Front Office operations.
• Ensure profitability by meeting departmental quantitative and qualitative targets.
• Lead, motivate, and support the Front Office team to deliver high-quality guest service.
• Champion and implement all Guest Experience initiatives within the property.
• Ensure guests enjoy a seamless and pleasant stay from arrival to departure.
• Maintain close relationships with guests throughout their stay to foster loyalty.
• Anticipate guests' needs and take proactive measures to meet them.
• Handle and resolve guest complaints promptly when escalated beyond team members.
• Monitor guest satisfaction through tools such as the Voice of the Guest (VOG) program, online reviews, surveys, and in-house feedback.
• Uphold and actively demonstrate the Accor Vision and Values in daily operations.

Skills

Leadership

Guest service

Interpersonal skills

Problem-solving

Education

Bachelor's Degree or Diploma in Hospitality Management

Tools

Opera PMS

Job description

IBIS Singapore on Bencoolen is seeking a Night Manager to provide general management support across hotel operations, with a primary focus on Front Office, guest satisfaction, safety, and daily profitability in line with Accor's vision.

You will lead the Front Office team, maintain service standards, resolve guest issues, and drive Guest Experience initiatives, working closely with departments to ensure a seamless stay and high guest loyalty.