Night Operations Leader - Front Office & Guest Experience

IBIS Singapore on Bencoolen; Singapore; On-site; SGD 47,000 - 76,000; Full time

Job summary

IBIS Singapore on Bencoolen is seeking a Night Manager to oversee overnight operations, with a strong focus on Front Office and guest services. You will lead the night shift, ensure smooth service delivery, and maintain safety and service standards across the hotel.

You will coach the Front Office team, resolve guest issues promptly, monitor guest satisfaction through feedback channels, and coordinate handover to the morning team while supporting profitability and Accor's service culture.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management.
• 5+ years of supervisory experience in hospitality.
• Strong leadership and people management skills.
• Excellent communication skills.
• Knowledge of front office, housekeeping, and security procedures.
• Ability to work night shifts, weekends and holidays.

Responsibilities

• Act as the management representative on night duty.
• Oversee overnight operations focusing on Front Office.
• Lead and coach Front Office team.
• Ensure seamless guest journey from arrival to departure.
• Address guest complaints and issues promptly.
• Monitor guest satisfaction via VOG, reviews and feedback.
• Maintain safety and emergency procedures at night.
• Coordinate handover to morning team.
• Support profitability by monitoring performance and costs.
• Build guest relationships and promote loyalty.
• Uphold Accor's Vision, Values and service culture.

Skills

Leadership

Communication

Guest service

Team management

Problem solving

Education

Bachelor's Degree or Diploma in Hospitality Management

Job description

IBIS Singapore on Bencoolen is seeking a Night Manager to oversee overnight operations, with a strong focus on Front Office and guest services. You will lead the night shift, ensure smooth service delivery, and maintain safety and service standards across the hotel.

You will coach the Front Office team, resolve guest issues promptly, monitor guest satisfaction through feedback channels, and coordinate handover to the morning team while supporting profitability and Accor's service culture.