Night Manager: Guest Experience & Operations Lead

Accorhotel; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

ibis Singapore on Bencoolen is seeking a Night Manager to lead overnight operations with a focus on Front Office and Night Audit. You will supervise overnight staff, ensure accurate audits, and safeguard profitability while maintaining service standards.

Excellent decision-making, problem-solving, and customer-service mindset are essential. Previous night-shift leadership and Opera PMS experience are highly valued in this role within Accor’s hotel portfolio.

Qualifications

• Bachelor’s Degree or Diploma in Hospitality Management or equivalent.
• Minimum 5 years of relevant experience in Front Office or hotel operations, preferably including night shift exposure.
• Previous leadership or supervisory experience is an advantage.
• Experience with Opera PMS or similar property management systems.
• Excellent interpersonal, communication, and problem-solving skills.
• Able to remain calm, professional, and decisive during overnight operations and emergencies.

Responsibilities

• Provide visible management presence and operational leadership across all hotel departments during overnight hours, with primary focus on Front Office and Night Audit operations.
• Ensure the accuracy and completion of Night Audit procedures, daily reports, and system rollovers.
• Safeguard hotel profitability by monitoring overnight revenue, handling discrepancies, and ensuring compliance with financial controls.
• Lead, motivate, and support overnight Front Office and security teams to deliver consistent, high-quality guest service.
• Ensure guests experience a seamless and comfortable stay, particularly during late-night arrivals and early departures.
• Maintain strong guest relationships overnight, proactively addressing concerns and fostering guest loyalty.
• Anticipate and respond effectively to guest needs, emergencies, and unexpected operational situations.
• Handle and resolve escalated guest complaints and incidents promptly and professionally.
• Monitor guest feedback through Voice of the Guest (VOG), online reviews, and in-house feedback, and follow up accordingly.
• Ensure hotel safety, security, and emergency procedures are followed at all times during night operations.
• Actively demonstrate and reinforce Accor’s Vision and Values in all overnight activities and decision-making.

Skills

Leadership

Problem-solving

Interpersonal communication

Service mindset

Calm under pressure

Education

Bachelor’s Degree or Diploma in Hospitality Management

Tools

Opera PMS

Job description

ibis Singapore on Bencoolen is seeking a Night Manager to lead overnight operations with a focus on Front Office and Night Audit. You will supervise overnight staff, ensure accurate audits, and safeguard profitability while maintaining service standards.

Excellent decision-making, problem-solving, and customer-service mindset are essential. Previous night-shift leadership and Opera PMS experience are highly valued in this role within Accor’s hotel portfolio.