Guest Experience Lead — Front Desk & Concierge

Accor Asia Corporate Offices; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

ibis Singapore Novena, part of the Accor group, seeks a Guest Service Executive to oversee front desk and guest services ensuring a seamless experience for all visitors. You will handle check-ins/check-outs, reservations, payments, and proactive guest relations to uphold brand standards.

The role emphasizes cash handling, PMS familiarity, and coordination with Housekeeping, F&B, and Maintenance to maintain service excellence and hotel safety.

Qualifications

• Minimum 1 year of relevant experience in hospitality, customer service, or a related service environment.
• Proficient in written and spoken English.
• Ability to communicate in a second language would be an advantage.
• Good interpersonal and customer service skills.

Responsibilities

• Guest Experience & Service Excellence: Deliver outstanding hospitality by efficiently managing guest check-ins, check-outs, and reservations, while providing helpful concierge recommendations and resolving guest complaints promptly.
• Administrative & Operational Accuracy: Handle secure daily cash management and reconciliation, process payments, and accurately operate the Property Management System (PMS).
• Communication & Compliance: Maintain clear coordination with Housekeeping, F&B, and Maintenance, while strictly adhering to hotel safety protocols, key controls, and brand standards.

Skills

English proficiency

Customer service

Interpersonal skills

Job description

ibis Singapore Novena, part of the Accor group, seeks a Guest Service Executive to oversee front desk and guest services ensuring a seamless experience for all visitors. You will handle check-ins/check-outs, reservations, payments, and proactive guest relations to uphold brand standards.

The role emphasizes cash handling, PMS familiarity, and coordination with Housekeeping, F&B, and Maintenance to maintain service excellence and hotel safety.