Night Operations & Guest Experience Lead

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

Sofitel SO Singapore seeks an experienced Night Manager to oversee the overnight operations, ensuring guest satisfaction and safety. You will manage the nightly reconciliation, prepare reports, and coordinate with Front Office while maintaining a strong presence in the lobby to engage with guests.

The role requires Diploma in Tourism or Hospitality Management, 2–4 years Front Office experience, and proficiency in English with MS Office. Opera system experience is advantageous.

Qualifications

• Diploma in Tourism or Hospitality Management required.
• Excellent reading, writing and verbal communication skills in English.
• Proficiency in MS Office applications preferred.
• Knowledge of Opera System will be an advantage.

Responsibilities

• Oversee nightly reconciliation of hotel trading and prepare reports/statistics per standards.
• Ensure smooth overnight operations and guest satisfaction while safeguarding property.
• Act as overnight representative of senior management and coordinate with Front Office.
• Maintain lobby visibility and proactively engage with guests.
• Record incidents in the duty log and coordinate with Security when needed.

Skills

English communication

Microsoft Office

Education

Diploma in Tourism or Hospitality Management

Tools

Opera System

Job description

Sofitel SO Singapore seeks an experienced Night Manager to oversee the overnight operations, ensuring guest satisfaction and safety. You will manage the nightly reconciliation, prepare reports, and coordinate with Front Office while maintaining a strong presence in the lobby to engage with guests.

The role requires Diploma in Tourism or Hospitality Management, 2–4 years Front Office experience, and proficiency in English with MS Office. Opera system experience is advantageous.