Front Desk Guest Experience Lead

IBIS; Singapore; Sur place; SGD 28 000 - 42 000; Plein temps

Résumé du poste

ibis Singapore Novena is seeking a Guest Service Executive to oversee front desk operations and ensure a seamless guest experience. You will handle check-ins, check-outs, reservations, and payments while delivering proactive guest relations.

Knowledge of hotel services, cash handling, and PMS usage is essential. Strong English communication and interpersonal skills help you resolve issues quickly and uphold brand standards throughout the guest journey.

Qualifications

• Minimum 1 year of hospitality or customer service experience.
• Proficient in written and spoken English.
• Second language could be advantageous.
• Strong interpersonal and customer service skills.

Responsabilités

• Oversee front desk operations, check-ins and check-outs.
• Manage reservations and payments using the PMS.
• Provide proactive guest relations and resolve issues promptly.
• Coordinate with Housekeeping, F&B, and Maintenance while following safety protocols.

Connaissances

Customer service

Cash handling

Interpersonal skills

English communication

Description du poste

ibis Singapore Novena is seeking a Guest Service Executive to oversee front desk operations and ensure a seamless guest experience. You will handle check-ins, check-outs, reservations, and payments while delivering proactive guest relations.

Knowledge of hotel services, cash handling, and PMS usage is essential. Strong English communication and interpersonal skills help you resolve issues quickly and uphold brand standards throughout the guest journey.