Front Desk & Guest Experience Lead

Accor; Singapore; On-site; SGD 20,000 - 23,000; Full time

Job summary

ibis Singapore Novena is seeking a Guest Service Executive to oversee front desk operations and guest services, delivering seamless experiences for every guest. Located near Mount Elizabeth Hospital and just outside the city centre, the hotel offers approachable comfort and a vibrant service culture.

You will manage check-ins/check-outs, reservations, and payments, while maintaining proactive guest relations and a solid knowledge of hotel services and safety procedures.

Qualifications

• Minimum 1 year of relevant experience in hospitality, customer service, or a related service environment.
• Proficient in written and spoken English.
• Ability to communicate in a second language would be an advantage.
• Good interpersonal and customer service skills.

Responsibilities

• Deliver guest check-ins/outs and manage reservations while offering concierge recommendations.
• Resolve guest complaints promptly to uphold brand standards and satisfaction.
• Handle secure cash management, payments, and operate PMS accurately.
• Coordinate with Housekeeping, F&B, and Maintenance following safety and key controls.

Skills

Customer service

Interpersonal skills

English proficiency

Communication

Job description

ibis Singapore Novena is seeking a Guest Service Executive to oversee front desk operations and guest services, delivering seamless experiences for every guest. Located near Mount Elizabeth Hospital and just outside the city centre, the hotel offers approachable comfort and a vibrant service culture.

You will manage check-ins/check-outs, reservations, and payments, while maintaining proactive guest relations and a solid knowledge of hotel services and safety procedures.