Night Driver Support & Dispatch Specialist

LUMENS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading mobility service provider in Singapore is seeking a Customer Service Officer to support a 24-hour operations centre. The role includes handling customer inquiries, managing incidents, and assisting drivers with operational tasks. Ideal candidates should possess strong communication skills and the ability to multitask in a fast-paced environment. Working hours will involve night shifts, and knowledge of local roads is a plus. Candidates are encouraged to showcase their unique talents in their resumes.

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle pressure effectively.
• Good problem-solving and multitasking skills.

Responsibilities

• Handle customer inquiries regarding bookings, cancellations, and other queries.
• Manage incident responses, including accidents and breakdowns.
• Assist drivers with operational issues and route planning.

Skills

Strong communication and interpersonal skills

Ability to remain calm and professional under pressure

Good problem-solving and conflict resolution skills

Ability to multitask and prioritize in a fast-paced environment

Knowledge of local roads and traffic regulations

Job description

A leading mobility service provider in Singapore is seeking a Customer Service Officer to support a 24-hour operations centre. The role includes handling customer inquiries, managing incidents, and assisting drivers with operational tasks. Ideal candidates should possess strong communication skills and the ability to multitask in a fast-paced environment. Working hours will involve night shifts, and knowledge of local roads is a plus. Candidates are encouraged to showcase their unique talents in their resumes.