Network (Firewall) Engineer - 1 year contract

StarHub; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading telecommunications provider in Singapore is seeking a Network Support Engineer to provide hardware/software support for business-critical systems across various sectors. The ideal candidate will have at least 5 years of experience in network support operations, with strong knowledge of network technologies and hands-on experience with firewall/security technologies. The role includes troubleshooting issues, leading projects, and participating in a 24/7 on-call rota. Competitive compensation and opportunities for growth are offered.

Qualifications

• Minimum of 5 years of relevant experience in network support operations.
• Proficient in configuring firewalls, routing & switching.
• Ability to work with all levels and contribute in a team or individually.

Responsibilities

• Provide hardware/software break-fix support for business-critical systems.
• Troubleshoot and resolve network issues reported by managed service agents.
• Lead and deliver Tech-Refresh projects.
• Participate in a 24/7 rotational standby duty for escalations.
• Design and implement new network solutions.

Skills

Network technologies

Routing

Switching

Firewalls

FTTH access networks

SASE

SD-WAN

Project management

Troubleshooting

Customer interaction

Tools

Palo Alto

Fortinet

Cisco

Aruba Clearpass

Cisco ISE

Job description

The Network Support Engineer role is for a StarHub Subsidiary. The Engineer will be based at StarHub Green to coordinate, manage the scope as stated below:

Responsibilities

• Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors.
• Troubleshoot and resolve network issues reported by managed service agents, identifying root causes and implementing timely solutions.
• Lead and deliver Tech-Refresh projects, ensuring timely completion.
• Mentor and provide guidance to junior team members.
• Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours, including weekends and public holidays.
• Design and implement new network solutions and/or optimize the efficiency of current networks.
• Monitor, troubleshoot, and maximize network performance through ongoing maintenance and optimization.
• Deliver Client Success key account services, including change requests, preventative maintenance, and standby support.
• Perform network maintenance and system upgrades including certificate updates, patches, hot fixes and security configurations.
• Performing Risk Assessment and bug scrub reviews on reported security network vulnerabilities from vendor products.
• Report network status and performance to key stakeholders.

Qualifications

Minimum of 5 years of relevant experience in network support operations for large-scale network infrastructure.

• Strong knowledge of network technologies, including routing, switching, firewalls, FTTH access networks, SASE, and SD-WAN.
• Proficient in configuring firewalls, routing & switching and wireless network to maximize network efficiency and security.
• Proven expertise in core switching and routing.
• Hands‑on experience with Firewall/Security technologies (Palo Alto, Fortinet, Cisco, SASE, SD-WAN).
• Hands‑on experience with NAC technologies (Aruba Clearpass or Cisco ISE).
• Good project management, configuration, troubleshooting skills.
• Good customer interaction, written and oral communication skills.
• Ability to work with all levels, and ability to work and contribute in a team or individually.

To APPLY NOW, click on Skye!