National Mental Health Helpline Counsellor

Institute of Mental Health; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A mental health institute in Singapore is seeking a National Mental Health Helpline Counsellor to provide support via phone and webchat. Responsibilities include handling inquiries, triaging callers, and providing mental health resources. Applicants should have a relevant degree and strong interpersonal skills. The role requires the ability to work in a 24/7 rotating shift environment, providing essential support to individuals in need.

Qualifications

• Preferably with 2 to 3 years of relevant working experience.
• Entry Level Candidates with positive learning attitude may also apply.
• Able to work on 24/7 rotating shifts (including weekends and PH).

Responsibilities

• Handle enquiries via phone and webchat.
• Offer mental health information and resources based on callers’ needs.
• Triage and identify callers at risk and/or refer callers to relevant resources.
• Provide brief intervention as required.
• Handle distress calls.

Skills

Interpersonal skills

Communication skills

Team player

Education

Degree in Psychology/ Social Work/ Occupational Therapy/ Counselling

Advanced Diploma in Mental Health Nursing

Job description

Overview

Position: National Mental Health Helpline Counsellor. Institution: Institute of Mental Health. Family Group: Allied Health.

Job Description

To work within a mental health call centre environment, the candidate will attend to calls/ webchats and triage, assess and provide information and advice to callers.

Responsibilities

• Handle enquiries via phone and webchat
• Offer mental health information and resources based on callers’ needs
• Triage and identify callers at risk and/ or refer callers to relevant resources
• Provide brief intervention as required
• Handle distress calls

Qualifications

• Degree in Psychology/ Social Work/ Occupational Therapy/ Counselling or Advanced Diploma in Mental Health Nursing
• Preferably with 2 to 3 years of relevant working experience
• Entry Level Candidates with positive learning attitude may also apply
• Possess excellent interpersonal and communication skills
• Team player with a passion for patient-care and community support
• Able to work on 24/7 rotating shifts (including weekends and PH)

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.