Multichannel Customer Support Specialist

Income Insurance Limited; Singapore; Presencial; SGD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Income Insurance Limited in Singapore is seeking a customer service professional to manage email inquiries and provide timely support via live chat and phone. You will respond professionally, resolve issues, and advise customers on self-service options while maintaining accuracy and empathy.

Key responsibilities include product knowledge, adherence to SLAs, and collaboration with teams to improve processes and compliance with regulatory requirements.

Formación

• Strong customer service experience across channels.
• Excellent written and verbal communication skills.
• Ability to resolve inquiries with empathy and accuracy.
• Proficiency with CRM systems and ticketing tools.
• Comfort with multitasking and handling multiple queries.

Responsabilidades

• Manage and respond to customer inquiries via email, live chat, and calls.
• Resolve complex or high–value customer issues promptly and empathetically.
• Educate customers about products and self-service options.
• Keeps records up to date and creates tickets for escalation when needed.
• Work with peers to review processes and improve service levels.
• Adhere to policies, procedures, and regulatory requirements.

Conocimientos

Customer service

Email communication

Verbal communication

CRM software

Multitasking

Problem solving

Phone systems

Herramientas

Phone systems

CRM software

Descripción del empleo

Income Insurance Limited in Singapore is seeking a customer service professional to manage email inquiries and provide timely support via live chat and phone. You will respond professionally, resolve issues, and advise customers on self-service options while maintaining accuracy and empathy.

Key responsibilities include product knowledge, adherence to SLAs, and collaboration with teams to improve processes and compliance with regulatory requirements.