Group Insurance Claims Support Analyst

Singapore Life Ltd.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Singlife is seeking a customer service professional in Singapore to be the first point of contact for policy members, HR representatives, and intermediaries. You will handle calls and emails, resolve enquiries, and support digital platform usage in line with service standards.

In a team of six, you will ensure timely, professional, and customer-centric service, escalate when needed, and contribute to continuous improvement of customer experience in a dynamic insurance environment.

Qualifications

• Minimum 2 years of experience in contact centre call and email handling.
• Strong English and Chinese communication, both verbal and written.
• Customer-focused and empathetic approach.

Responsibilities

• Handle inbound and outbound communications with policy members, HR representatives, and intermediaries in a timely, professional, and customer-centric manner.
• Deliver end-to-end service by managing enquiries via calls and emails, with a focus on first-contact resolution.
• Proactively follow up on cases to ensure enquiries, requests, feedback, and complaints are resolved within service standards.
• Provide guidance on use of the Company’s portals and mobile applications.
• Collaborate with stakeholders to resolve servicing issues and claims efficiently.
• Ensure accurate case documentation and compliance with procedures.

Skills

Customer service

Communication

Bilingual English/Chinese

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Singlife is seeking a customer service professional in Singapore to be the first point of contact for policy members, HR representatives, and intermediaries. You will handle calls and emails, resolve enquiries, and support digital platform usage in line with service standards.

In a team of six, you will ensure timely, professional, and customer-centric service, escalate when needed, and contribute to continuous improvement of customer experience in a dynamic insurance environment.