Multichannel Customer Care Specialist

Income; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Income is seeking a customer support professional in Singapore to manage email, chat, and phone inquiries with accuracy and empathy. You will stay current on product details and promotions while helping customers navigate self-service options.

The role emphasizes timely responses, accurate data entry, and collaboration with teammates to improve processes and resolve complex issues, ensuring compliance with policies and regulations.

Qualifications

• Excellent written and verbal communication across channels.
• Ability to handle multiple customer requests with accuracy.
• Familiarity with CRM tools and ticketing workflows.

Responsibilities

• Manage customer interactions across email, live chat, and calls.
• Respond promptly and professionally to inquiries and service requests.
• Provide accurate product information and promote self-service options.
• Maintain CSAT and SLA targets through timely responses.
• Document interactions and update customer records in systems.
• Collaborate with peers to improve processes and resolve issues.
• Educate customers on products, updates, and promotions.
• Adhere to company policies and regulatory requirements.
• Escalate complex cases when needed and track outcomes.

Skills

Email communication

CRM proficiency

Multitasking

Written & verbal comms

Problem solving

Team collaboration

Compliance awareness

Tools

CRM software

Ticketing systems

Phone systems

Job description

Income is seeking a customer support professional in Singapore to manage email, chat, and phone inquiries with accuracy and empathy. You will stay current on product details and promotions while helping customers navigate self-service options.

The role emphasizes timely responses, accurate data entry, and collaboration with teammates to improve processes and resolve complex issues, ensuring compliance with policies and regulations.