Insurance Support Specialist – Customer Care & Claims

Income-Insurance-Limited; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Income-Insurance-Limited is seeking a Customer Service professional to manage enquiries related to life and health insurance products. You will communicate clearly via phone, email, and digital channels and document interactions meticulously in line with regulatory requirements.

You will handle complaints and case management, coordinate with internal teams, and strive for timely resolutions while maintaining service quality and a seamless customer experience.

Qualifications

• Diploma/Degree holder with 1 year of customer service experience, preferably in insurance/financial services.
• Proven ability to handle inquiries via phone, email, and digital channels with accuracy.
• Experience with complaints, appeals, or case management is advantageous.

Responsibilities

• Handle customer enquiries related to life and health insurance products via multiple channels.
• Provide accurate information on policy coverage, claims, benefits, and service processes.
• Investigate and manage complaints and escalate where appropriate to resolve issues.
• Maintain documentation of interactions per policies and regulatory requirements.
• Support process improvements and knowledge sharing within the team.

Skills

Communication skills

Multitasking

Team collaboration

Compliance

Operational excellence

Education

Diploma/Degree holder

Tools

Microsoft Office

Excel

PowerPoint

CRM system

Ticketing system

Job description

Income-Insurance-Limited is seeking a Customer Service professional to manage enquiries related to life and health insurance products. You will communicate clearly via phone, email, and digital channels and document interactions meticulously in line with regulatory requirements.

You will handle complaints and case management, coordinate with internal teams, and strive for timely resolutions while maintaining service quality and a seamless customer experience.