Contract Insurance Support Specialist

Income Insurance Limited; Singapore; Sur place; SGD 27 000 - 42 000; Plein temps

Résumé du poste

Income Insurance Limited is seeking a customer service professional to handle inquiries related to life and health insurance products. You will respond via phone, email and digital channels, provide accurate policy information, and document all interactions in compliance with policies.

Role involves resolving escalated inquiries through the CRM, managing complaints professionally, and coordinating with internal teams to ensure timely resolutions and proactive communication with customers.

Qualifications

• Proficiency in Microsoft Office suite is required.
• Strong Excel and PowerPoint skills are expected.
• Familiar with multimedia tools (audio/video/web-based systems).
• Diploma or degree holders are preferred.

Responsabilités

• Handle customer service and enquiry management for life and health保险 products.
• Respond via phone, email and digital channels with accurate info.
• Document interactions in accordance with policies and regulatory requirements.
• Manage escalated enquiries using the CRM system.
• Investigate customer feedback, complaints and appeals professionally.
• Coordinate with internal teams to resolve issues promptly.
• Provide regular updates to customers until case closure.
• Identify recurring issues and suggest service improvements.
• Support data collection and track service metrics for reports.
• Contribute to a collaborative team environment and process improvements.

Connaissances

Microsoft Office

Excel

PowerPoint

Multimedia skills

Formation

Diploma/Degree

Description du poste

Income Insurance Limited is seeking a customer service professional to handle inquiries related to life and health insurance products. You will respond via phone, email and digital channels, provide accurate policy information, and document all interactions in compliance with policies.

Role involves resolving escalated inquiries through the CRM, managing complaints professionally, and coordinating with internal teams to ensure timely resolutions and proactive communication with customers.