Multichannel Customer Experience Specialist

NETS; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NETS is seeking a customer service professional to handle queries and provide prompt, professional service across available channels. The role focuses on accurate CRM logging, follow-through on escalations, and contributing to team goals within a dynamic contact centre environment.

Ideal candidates will have a Diploma with 2–3 years in customer servicing, strong communication skills, and the ability to adapt to evolving products and services. Local language proficiency is a plus.

Qualifications

• Diploma holder with 2–3 years in contact centre/customer servicing.
• Proficiency in local languages/dialects is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving skills to identify root causes and solutions.
• Able to work independently and as part of a team.

Responsibilities

• Handle and resolve customer queries received over the counter effectively and promptly.
• Follow up with internal parties when first-call resolution is not possible.
• Log all customer queries and follow-ups accurately in CRMs.
• Achieve individual and team goals; escalate trends to team lead/manager.

Skills

Verbal and written communication

Problem solving

Team collaboration

Customer service ethos

Education

Diploma holder

Job description

NETS is seeking a customer service professional to handle queries and provide prompt, professional service across available channels. The role focuses on accurate CRM logging, follow-through on escalations, and contributing to team goals within a dynamic contact centre environment.

Ideal candidates will have a Diploma with 2–3 years in customer servicing, strong communication skills, and the ability to adapt to evolving products and services. Local language proficiency is a plus.