E-commerce Customer Experience Specialist

W NETWORK PRIVATE LIMITED; Singapore; In loco; SGD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

W NETWORK PRIVATE LIMITED is seeking a customer service associate to act as the voice of the brand across multiple e-commerce platforms. You will handle inquiries, orders, returns, refunds, and interactions to create positive experiences in a fast-paced environment.

This role requires 1–2 years in customer service or e-commerce, strong written communication, and the ability to manage several cases simultaneously. Training on product knowledge will be provided to support your success.

Competenze

• Minimum 1–2 years of relevant customer service or e-commerce experience.
• Strong written communication and problem-solving skills demonstrated in customer interactions.
• Comfortable working in a fast-paced e-commerce environment managing multiple customer cases simultaneously.
• Product or technical knowledge is a plus; training will be provided.

Mansioni

• Respond promptly to customer enquiries and recommend suitable products, promotions, and bundles to enhance satisfaction.
• Process orders, deliveries, returns, refunds, cancellations, and complaints accurately and efficiently.
• Provide clear product guidance and troubleshoot basic technical issues to support customer needs.
• Follow up on warranty, repair, and servicing cases to ensure timely resolution.
• Manage customer chats across Shopee, Lazada, TikTok Shop, Shopify, and other channels to maintain consistent communication.
• Support major e-commerce campaigns by handling increased customer interactions and order volumes.
• Monitor customer feedback to identify and report opportunities for improvements.
• Collaborate with internal teams to resolve customer issues quickly and effectively, ensuring a seamless journey.

Conoscenze

Written communication

Problem-solving

Multitasking

Customer service

Formazione

GCE N/O Level or equivalent

Descrizione del lavoro

W NETWORK PRIVATE LIMITED is seeking a customer service associate to act as the voice of the brand across multiple e-commerce platforms. You will handle inquiries, orders, returns, refunds, and interactions to create positive experiences in a fast-paced environment.

This role requires 1–2 years in customer service or e-commerce, strong written communication, and the ability to manage several cases simultaneously. Training on product knowledge will be provided to support your success.