Customer Service Officer (Contact Centre)

Agape Cp; Singapore; Sur place; SGD 30 000 - 42 000; Plein temps

Résumé du poste

Agape Cp is seeking a customer support professional for a role in Singapore. You will respond to enquiries from participants or the public via calls, emails, and live chats, understanding their needs and providing timely information with professional demeanor.

The role requires handling bookings, AI/chat platforms, and coordination with stakeholders to ensure follow-ups and resolutions, supported by at least 2 years in customer service.

Qualifications

• Good communication skills in English.
• Proficiency in other languages/dialects may be required depending on programme requirements.
• Proficient in Microsoft Office applications.
• Ability to handle difficult interactions in a professional manner.
• Experience with appointment bookings and handling web-based chat or messaging platforms.
• Possess Higher NITEC / Diploma / Degree.
• At least 2 years of relevant working experience in contact centre, customer support and customer service functions.

Responsabilités

• Provide professional, accurate and prompt response to participants or members of the public on their enquiries, technical assistance via voice calls, emails, live chats, etc.
• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.
• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
• Enter details of all the interactions accurately in the designated interaction management system.
• Maintain good soft skills throughout their interactions with Ptcp or MoP.
• Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.

Connaissances

Communication skills

Multilingual abilities

Formation

Higher NITEC / Diploma / Degree

Outils

Microsoft Office

Description du poste

• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.
• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.
• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
• Enter details of all the interactions accurately in the designated interaction management system.
• Maintain good soft skills throughout their interactions with Ptcp or MoP.
• Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.

Requirements

• Good communication skills in English
• Proficiency in other languages/dialects may be required depending on programme requirements
• Proficient in Microsoft Office applications
• Ability to handle difficult interactions in a professional manner
• Experience with appointment bookings and handling web-based chat or messaging platforms
• Possess Higher NITEC / Diploma / Degree
• At least 2 years of relevant working experience in contact centre, customer support and customer service functions