Customer Service Officer (5 months contract)

NETS; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NETS is seeking a customer service professional to handle queries and provide prompt, professional service across available channels. The role focuses on accurate CRM logging, follow-through on escalations, and contributing to team goals within a dynamic contact centre environment.

Ideal candidates will have a Diploma with 2–3 years in customer servicing, strong communication skills, and the ability to adapt to evolving products and services. Local language proficiency is a plus.

Qualifications

• Diploma holder with 2–3 years in contact centre/customer servicing.
• Proficiency in local languages/dialects is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving skills to identify root causes and solutions.
• Able to work independently and as part of a team.

Responsibilities

• Handle and resolve customer queries received over the counter effectively and promptly.
• Follow up with internal parties when first-call resolution is not possible.
• Log all customer queries and follow-ups accurately in CRMs.
• Achieve individual and team goals; escalate trends to team lead/manager.

Skills

Verbal and written communication

Problem solving

Team collaboration

Customer service ethos

Education

Diploma holder

Job description

The NETS Customer Service Team operates from 8.30am by 5.30pm, Monday to Friday (exceptpublic holiday) and is the key point of contact for our customers on their queries with regards tothe company’s products and services.

As part of this team, the candidate will contribute significantly to the overall service experience of our customers by delivering excellent service in a prompt and professional manner via the variouscommunication channels available.

Key responsibilities

• Handle and resolve all customer queries received over the counter effectively and promptly
• Where first call resolution is not possible, follow up closely with internal parties for requiredresolution before reverting to the customer
• Ensure that all customer queries and any follow-up interactions are logged into CRMaccurately and timely
• Achieve individual and team goals
• Proactively escalated query trends or potential issues to team lead/manager
• Perform other assigned duties and/or project work

Requirements

Qualification and experiences

• Minimum qualification of Diploma-holder with 2-3 years of relevant contact centre /customer servicing experience
• Proficiency in local languages/dialects will be an advantage
• Excellent verbal and written communication skills
• Strong problem-solving skills with the ability to identify root causes and pursue effective solutions

Able to work independently and as part of a team

Possess patience, empathy and able to perform well under pressure

Fast learner, able to quickly pick up a constantly evolving variety of products and services