Multi-Channel Customer Support Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to handle inquiries across multiple channels, including phone, email, live chat, and face-to-face interactions. The role focuses on professional, timely responses to requests and complaints, with guidance provided on products and account matters.

You will perform outbound follow-ups, coordinate with internal departments to resolve issues, escalate complex cases when needed, and maintain accurate records while

Responsibilities

• Handle customer enquiries through various channels, including phone calls, emails, live chats and face-to-face interactions.
• Attend to customer requests, feedback and complaints in a professional and timely manner.
• Provide guidance on products, services, account-related matters and general enquiries.
• Perform outbound follow-ups to obtain information and provide updates on outstanding requests.
• Liaise with internal departments to investigate and resolve customer issues.
• Escalate complex enquiries and complaints to the relevant teams or supervisors.
• Maintain accurate records of customer interactions and support other administrative duties as assigned.

Job description

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to handle inquiries across multiple channels, including phone, email, live chat, and face-to-face interactions. The role focuses on professional, timely responses to requests and complaints, with guidance provided on products and account matters.

You will perform outbound follow-ups, coordinate with internal departments to resolve issues, escalate complex cases when needed, and maintain accurate records while