Multichannel Customer Care Specialist — Mandarin

Revamp Hair (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty service provider in Singapore is looking for dedicated customer service personnel to assist customers through various communication channels. You will be responsible for managing appointments, handling inquiries and complaints, and ensuring a seamless customer experience. Candidates should have at least a Professional Certificate and 2 years of relevant experience, with a preference for those with background in the beauty industry. Fluency in Mandarin is essential for addressing customer needs.

Qualifications

• Minimum of 2 years of experience in a related field, preferably in beauty industry.
• Good communication skills, including fluency in Mandarin.
• Ability to work independently and in a fast-paced environment.

Responsibilities

• Track and follow up on leads to convert them into customers.
• Manage appointments and inquiries for a positive customer experience.
• Handle customer complaints across various channels.

Skills

Interpersonal skills

Communication skills

Proactivity

Responsibility

Education

Professional Certificate / NITEC in any field

Job description

A leading beauty service provider in Singapore is looking for dedicated customer service personnel to assist customers through various communication channels. You will be responsible for managing appointments, handling inquiries and complaints, and ensuring a seamless customer experience. Candidates should have at least a Professional Certificate and 2 years of relevant experience, with a preference for those with background in the beauty industry. Fluency in Mandarin is essential for addressing customer needs.