Multichannel Customer Care Specialist (Chat)

PERSOL; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading utilities group company in Singapore is seeking a customer service representative to manage customer enquiries through digital platforms, including chats. The ideal candidate will have at least 1 year of relevant experience, possess strong customer service skills, and excellent communication abilities. The role offers a dynamic work environment with multiple shifts. Interested candidates are encouraged to apply through the provided job application platform.

Qualifications

• At least 1 year of relevant work experience in customer service and handling chat enquiries.
• Strong customer service skills and ability to multitask effectively.
• Excellent written and interpersonal communication skills.

Responsibilities

• Manage customer enquiries from digital platforms and ensure resolution.
• Handle multiple chats simultaneously, providing appropriate solutions.
• Address customer complaints regarding consumption, billing, and account issues.

Skills

Customer service skills

Excellent communication skills

Ability to multitask

Organizational skills

Job description

A leading utilities group company in Singapore is seeking a customer service representative to manage customer enquiries through digital platforms, including chats. The ideal candidate will have at least 1 year of relevant experience, possess strong customer service skills, and excellent communication abilities. The role offers a dynamic work environment with multiple shifts. Interested candidates are encouraged to apply through the provided job application platform.