Multi-Channel Customer Care & Cross-Sell Specialist

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd in Singapore is recruiting for a Customer Service role focused on delivering one-stop support across all communication channels and cross-selling the bank's products and services.

The role requires a Diploma or Degree, excellent customer service and professional communication, and a willingness to work staggered shifts including weekends and public holidays. Candidates with no experience are welcome to apply.

Qualifications

• Minimum diploma or degree.
• Excellent customer service and professional communication.
• Candidates with no experience are welcome to apply.
• Willing to work staggered shifts including weekends and public holidays.

Responsibilities

• Consistently meet the Customer Centre targets (KPIs) without compromising quality of service.
• Ensure accuracy and compliance for all customers' requests.
• Cross-sell the Bank's products and services when opportunities arise.
• Adhere to professional standards of behaviour and conduct with customers and CSOs.
• Be flexible in work deployment as needed by the business.
• Support and protect the company brand by engaging positively in social media and ensuring message consistency across platforms.

Skills

Customer service

Communication skills

Education

Diploma or Degree

Job description

Manpower Staffing Services (Singapore) Pte Ltd in Singapore is recruiting for a Customer Service role focused on delivering one-stop support across all communication channels and cross-selling the bank's products and services.

The role requires a Diploma or Degree, excellent customer service and professional communication, and a willingness to work staggered shifts including weekends and public holidays. Candidates with no experience are welcome to apply.