Banking Customer Care Specialist

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 29,000 - 36,000; Full time

Benefits offered by this job

AM shift allowance $400

PM shift allowance $1000

Job summary

PERSOL Singapore Pte Ltd is recruiting a customer service officer to join a local bank’s contact center in Singapore. You will deliver personalized service over the telephone to customers on banking products, accounts and service enquiries.

The role involves understanding customer needs, identifying cross-sell opportunities, maintaining high service quality, and gathering feedback to drive improvements.

Qualifications

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries.
• Ability to understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends for improvement actions.

Responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts and service enquiries.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction.

Skills

Customer service

Call center

Communication

Cross-sell

Job description

PERSOL Singapore Pte Ltd is recruiting a customer service officer to join a local bank’s contact center in Singapore. You will deliver personalized service over the telephone to customers on banking products, accounts and service enquiries.

The role involves understanding customer needs, identifying cross-sell opportunities, maintaining high service quality, and gathering feedback to drive improvements.