Customer Experience Specialist: Multi-Channel Support Pro

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is hiring a Customer Experience Specialist to support customers via phone, chat, and email. You will be the first point of contact, ensuring a smooth, positive experience and resolving issues efficiently while adhering to established procedures.

The role offers comprehensive training and a fast-paced environment where helpfulness and professionalism are essential. Prior experience in voice, chat, or email support is valued.

Qualifications

• Diploma or Degree in any field.
• 1–3 years in customer service, contact center, or related field.
• Excellent verbal and written communication skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable using multiple systems and communication tools simultaneously.
• Positive attitude and willingness to learn.
• Prior experience in voice, chat, or email support.

Responsibilities

• Provide customer support via phone, chat, and email channels.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Deliver a high-quality customer experience while adhering to service level targets.
• Accurately document customer interactions and follow established processes.
• Escalate complex issues to the appropriate teams when required.
• Maintain up-to-date knowledge of products, services, and support procedures.

Skills

Verbal communication

Written communication

Customer focus

Problem solving

Multitasking

Fast-paced environment

Willingness to learn

Experience in voice chat or email

Education

Diploma or Degree in any field

Tools

CRM systems

Job description

Manpower Staffing Services (Singapore) Pte Ltd is hiring a Customer Experience Specialist to support customers via phone, chat, and email. You will be the first point of contact, ensuring a smooth, positive experience and resolving issues efficiently while adhering to established procedures.

The role offers comprehensive training and a fast-paced environment where helpfulness and professionalism are essential. Prior experience in voice, chat, or email support is valued.