Customer Service Executive, Multichannel Banking

OCBC company; Singapore; Hybrid; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive base salary

Holistic, flexible benefits

Learning and professional development opportunities

Job summary

OCBC company in Singapore is seeking a Customer Service Executive for their Contact Centre. This role involves delivering exceptional customer service, managing enquiries via various channels, and supporting financial product queries.

The ideal candidate will have strong communication skills, a customer-centric mindset, and be able to handle a fast-paced environment. Opportunities for contract and permanent positions are available, with a commitment to flexible 24/7 work hours.

Qualifications

• 2 to 3 years of relevant customer service experience is advantageous.
• Ability to speak Mandarin is required to support Mandarin-speaking customer segments.
• Self-motivated team player thriving in a high-pressure environment.

Responsibilities

• Manage customer enquiries via phone and email.
• Resolve customer issues and provide accurate solutions.
• Identify opportunities for cross-selling and upselling.

Skills

Customer-centric mindset

Strong communication skills

Analytical skills

Problem-solving skills

Education

Diploma or Degree in any discipline

Job description

OCBC company in Singapore is seeking a Customer Service Executive for their Contact Centre. This role involves delivering exceptional customer service, managing enquiries via various channels, and supporting financial product queries.

The ideal candidate will have strong communication skills, a customer-centric mindset, and be able to handle a fast-paced environment. Opportunities for contract and permanent positions are available, with a commitment to flexible 24/7 work hours.