Banking Customer Experience Specialist

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 2,400 - 3,600; Full time

Job summary

ADECCO PERSONNEL PTE LTD is supporting a leading bank in Singapore to hire a Customer Service Officer for its call centre. You will deliver personalized service over the telephone, handle inquiries on banking products and services, and strive to understand customer needs for effective solutions.

Strong communication and a customer-centric mindset are essential. The role requires adaptability and a willingness to work afternoon shifts and weekends, with no strict experience required.

Qualifications

• No experience required for entry-level roles.
• Prior call centre or customer service experience is preferred.
• Strong communication skills and customer focus are essential.
• Willingness to work afternoon shifts and weekends.

Responsibilities

• Deliver personalized service over the telephone to banking customers.
• Understand customer needs and provide appropriate solutions.
• Identify cross-sell opportunities during interactions.
• Maintain high quality service to ensure customer satisfaction.
• Solicit feedback and identify trends for service improvements.

Skills

Strong communication skills

Customer centricity

Adaptable

Fast learner

Job description

ADECCO PERSONNEL PTE LTD is supporting a leading bank in Singapore to hire a Customer Service Officer for its call centre. You will deliver personalized service over the telephone, handle inquiries on banking products and services, and strive to understand customer needs for effective solutions.

Strong communication and a customer-centric mindset are essential. The role requires adaptability and a willingness to work afternoon shifts and weekends, with no strict experience required.