Motor Claims Team Lead: Elevate Customer Service

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a candidate to lead the Motor Claims team. This role focuses on exceptional customer service, accident reporting processes, and driving customer satisfaction through proactive engagement and operational excellence. The ideal candidate has experience in customer service, preferably in motor claims or insurance, along with strong leadership and communication skills.

Qualifications

• Experience in customer service, preferably in motor claims or insurance.
• Strong leadership, communication, and problem-solving skills.
• Proactive, customer-focused, and results-driven.

Responsibilities

• Greet and assist customers promptly.
• Guide customers through accident reporting processes.
• Ensure timely follow-up on accident reporting cases.
• Contribute to achieving NPS targets.

Skills

Customer service

Leadership

Communication

Problem-solving

Proactive approach

Job description

A leading recruitment agency in Singapore is looking for a candidate to lead the Motor Claims team. This role focuses on exceptional customer service, accident reporting processes, and driving customer satisfaction through proactive engagement and operational excellence. The ideal candidate has experience in customer service, preferably in motor claims or insurance, along with strong leadership and communication skills.