Merchant Growth & Success Strategist

SHOPNJOY PTE. LTD.; Singapore; On-site; SGD 50,000 - 85,000; Full time

Job summary

ShopNJoy PTE. LTD. in Singapore is seeking a Merchant Success Specialist to bridge ShopNJoy with merchant partners. You will guide onboarding, help launch first deals, and demonstrate value of the platform.

This hands-on, merchant-facing role combines relationship management, problem-solving, and practical marketing support. You will advise on promotions, monitor merchant health, and collaborate across Sales, Product, Marketing, and Operations.

Qualifications

• 2-4 years in Customer Success, Account Management, or B2B Sales in SaaS or App environments.
• Experience in retail, F&B, or service industries is a strong advantage.
• Fluency in English; ability to speak Mandarin, Malay, or Tamil is a plus.
• Tech-savvy and able to explain platform features to non-technical business owners.
• Marketing sensibility to craft promotions and deals.

Responsibilities

• Post-Onboarding Guidance: take over after sales and onboarding to conduct deep-dive setup sessions.
• Deal & Campaign Support: advise merchants on creating compelling deals that drive traffic and ROI.
• Technical & Platform Support: primary contact for app usage, dashboard navigation, analytics interpretation, basic troubleshooting.
• Merchant Retention & Health Monitoring: track activity and re-engage inactive merchants.
• Voice of the Merchant: relay feedback to product and engineering teams.
• Stakeholder Collaboration: work with Sales, Product, Marketing, and Operations.

Skills

Customer Success

Account Management

B2B Sales

SaaS

Education

Diploma from a local Polytechnic

Bachelor’s Degree in Business/Communications/Marketing

Job description

ShopNJoy PTE. LTD. in Singapore is seeking a Merchant Success Specialist to bridge ShopNJoy with merchant partners. You will guide onboarding, help launch first deals, and demonstrate value of the platform.

This hands-on, merchant-facing role combines relationship management, problem-solving, and practical marketing support. You will advise on promotions, monitor merchant health, and collaborate across Sales, Product, Marketing, and Operations.