Merchant Success Intern — Onboarding & Growth

Carousell; Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

Carousell Group in Singapore is offering a full-time, 6-month internship in customer success. You will onboard new merchants, own a capped portfolio (Top 15–20%) of our most valuable enterprise accounts, and be the primary contact to address and resolve merchant concerns.

This role helps you develop client management, communication, and analytic skills while collaborating with hybrid sales to expand opportunities and ensure mutual growth, leveraging AI-powered tools to streamline engagement.

Qualifications

• This is a full-time, 6-month internship starting Jan 2027.
• Currently pursuing a degree in Business, Communications, Marketing, or a related discipline.
• Exceptional communication and interpersonal skills, with a genuine focus on customer satisfaction.
• Ability to juggle multiple priorities effectively while maintaining high standards of client care.
• Analytical mindset keen on deriving insights from data and reporting.
• A proactive approach to problem-solving, remaining calm and professional under pressure.
• Experience with CRM tools is beneficial but not essential.
• Skills to leverage AI-driven analytics to understand customer behaviour and anticipate needs.
• Available to commit to full-time work for 6 month

Responsibilities

• Guide new merchants through a smooth and successful onboarding process.
• Assume operational and utilization ownership of a capped portfolio (Top 15-20%) of our most valuable enterprise/strategic merchants.
• Serve as the primary point of contact to address and resolve merchant concerns efficiently.
• Educate merchants on how to leverage Carousell's products and services to meet their objectives.
• Design custom optimization plans for each client to embed our platform deeper into their workflows.
• Track merchant engagement, identify key insights, and share relevant updates with stakeholders.
• Monitor daily/weekly product consumption data for your portfolio. Proactively identify drop-offs in usage before they become churn risks.
• Gather and relay valuable merchant feedback to internal teams for service enhancements.
• Maintain accurate and up-to-date records of all merchant interactions within our CRM.
• Collaborate seamlessly with the hybrid sales rep assigned to your accounts to ensure a unified front when expansion opportunities or contract renewals arise.
• Utilize AI-powered tools to streamline communication and identify proactive support opportunities.

Skills

Exceptional communication

Interpersonal skills

Multitasking ability

Analytical mindset

Proactive problem-solving

AI analytics literacy

CRM experience (optional)

Education

Ongoing degree in Business/Communications/Marketing

Tools

CRM tools

Job description

Carousell Group in Singapore is offering a full-time, 6-month internship in customer success. You will onboard new merchants, own a capped portfolio (Top 15–20%) of our most valuable enterprise accounts, and be the primary contact to address and resolve merchant concerns.

This role helps you develop client management, communication, and analytic skills while collaborating with hybrid sales to expand opportunities and ensure mutual growth, leveraging AI-powered tools to streamline engagement.