Medical Social Work Assistant

MUSLIMIN TRUST FUND ASSOCIATION; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Medical Social Work Assistant to support operational and administrative needs for patient care. The role includes coordinating patient referrals, assisting with onboarding and financial counselling, and ensuring accurate record-keeping in electronic systems. Ideal candidates should have at least an NITEC qualification, strong interpersonal skills, and a genuine interest in supporting patients. The position offers various benefits including healthcare coverage and paid leave.

Benefits

Meals and refreshments provided

Medical and dental coverage

Paid leave including vacation

Access to training programs

Monthly team bonding activities

Qualifications

• Minimum NITEC qualification, fresh graduates welcome.
• Interest in Social Work or Community Work is a plus.
• Good interpersonal and communication skills.
• Meticulous and responsible with teamwork ability.
• Caring and compassionate attitude towards supporting others.

Responsibilities

• Coordinate patient referrals and transitions.
• Assist in patient onboarding and financial counselling.
• Maintain electronic medical records and logs.
• Support outreach and health awareness initiatives.
• Assist in audit compliance with regulatory requirements.

Skills

Interpersonal skills

Communication skills

Teamwork

Attention to detail

Education

NITEC qualification

Job description

Role Overview

The Medical Social Work Assistant supports the daily operational, administrative, and documentation needs of Ihsan Kidney Care (IKC). The role ensures smooth coordination of pre-admission processes, accurate record-keeping, timely data entry, and essential administrative support to maintain efficient service delivery for patients and the MSW team.

A. Care Coordination & Patient Management

1. Patient Coordination & Care Transition

• Assist MSW to coordinate referrals and facilitate seamless transition of patients from hospitals to all IKC branches.
• Support patients through key stages of their care journey, including admission, adjustment to the centre, and ongoing administrative needs.
• Provide timely updates to stakeholders on acceptance status, assessment outcomes, and admission timelines.

2. Patient Enrolment & Follow-up

• Assist in patient onboarding, including preparation of meeting room for admission counselling.
• Assist MSW in basic financial counselling related to community dialysis subsidy schemes, payment obligations, and support options.
• Assist with transport arrangements for new referrals or existing patients when required.

3. Multidisciplinary Collaboration

• Work closely with the MSW together with the nursing and administrative team to uphold patient – centred care standards.

B. Direct support to Medical Social Work (MSW) Department

1. Administrative & Record Management

• Prepare admission documents and support onboarding workflows.
• Ensure timely and accurate updates in Electronic Medical Records (EMR) and shared internal systems.
• Maintain logs for referrals, admissions, discharges, withdrawals/rejections, and key performance indicators (e.g., turnaround time).

2. Patient Engagement & Education

• Support MSW in outreach, roadshows, and health awareness initiatives led by MTFA and IKC.

3. Financial Counselling & Psychosocial Support

• Assist in financial counselling for pre-admission (MOH subsidies, Medisave, MediShield Life, funding schemes).
• Assist in obtaining documents from patients and families for financial assessments, aid applications, and other schemes.
• Assist in patient interviews, family conferences, mediation, and coordination of community resources.

4. Data, Reporting & Quality Assurance

• Assist in audit compliance with organisational, MOH, and MOHH regulatory requirements.

C. Operational Support to Ihsan Kidney Care

1. Transport Coordination

• Support MSW and Nursing team in scheduling transport services as needed for new and existing patients.

D. General Responsibilities

• Uphold confidentiality of patient records and organisational information.
• Perform any other duties assigned by the Reporting Officer or management to ensure smooth operations of IKC centres

Candidate Requirements

• Minimum NITEC qualification (fresh graduates are welcome to apply)

• Background or interest in Social Work, Community Work, or related fields will be an advantage

• Good interpersonal and communication skills, with a willingness to learn

• Meticulous, responsible, and able to work well in a team

• Caring, compassionate, and genuinely interested in supporting others

Our Benefits:

• Meals and Refreshments: All employees may take meals and refreshments served by the MTFA kitchens.
• Healthcare: Medical and Dental Coverage
• Time Off: Paid leave, including Vacation, Medical, Marriage and Birthday Leave
• Learning Opportunities: Access training and development programs to boost your skills and career.
• Team Fun: Join in on yearly retreats and monthly team bonding activities.