Mandarin CX Quality Specialist - Greater China

TDCX; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global business process outsourcing leader in Singapore is seeking an experienced quality assurance professional to join the Project team. You will ensure quality standards for sales representatives and liaise with stakeholders, helping to enhance customer experience. Ideal candidates have experience in outbound contact centers and a passion for maintaining high-quality service standards. The role offers opportunities for personal growth and comprehensive benefits.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

World-class workspaces

Qualifications

• 1 to 2 years’ experience in quality assurance in an outbound contact center sales environment.
• Expert familiarity with quality review in sales environment.
• Ability to conduct skills gap analysis and provide actionable feedback.

Responsibilities

• Drive accountability with teams to meet QA performance goals.
• Ensure timely completion of weekly quality audits.
• Manage client customer satisfaction and feedback.

Skills

quality assurance

communication with management

multi-tasking

analytical abilities

coaching and feedback

Excel/PowerPoint

Job description

A global business process outsourcing leader in Singapore is seeking an experienced quality assurance professional to join the Project team. You will ensure quality standards for sales representatives and liaise with stakeholders, helping to enhance customer experience. Ideal candidates have experience in outbound contact centers and a passion for maintaining high-quality service standards. The role offers opportunities for personal growth and comprehensive benefits.