Manager, Plans & Service Excellence Branch

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A human resource consulting firm in Singapore seeks a Manager for the Plans & Service Excellence Branch. The successful candidate will lead daily operations, manage contract compliance, and ensure key performance metrics are met. Candidates should possess a graduate degree with at least 12 years of experience, alongside strong analytical and leadership skills. This role offers a monthly salary of up to $6500 plus performance bonus, and a 2-year renewable contract.

Qualifications

• Minimum 12 years of working experience required.
• Experience in contract management and negotiation is preferred.
• Must possess good English language proficiency.

Responsibilities

• Lead daily operations of the Plans & Service Excellence Office.
• Ensure compliance with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Advise operation centres on contractual obligations and business analyses.

Skills

Leadership qualities

Analytical skills

Negotiation skills

Communication skills

Team player

Education

Graduate degree in Business, Finance, Marketing or Economics

Tools

Microsoft Office Suite

Job description

Manager, Plans & Service Excellence Branch

Employment Type: Contract

Monthly Salary: $6500

• 2 years contract (renewable based on performance and headcount needs)
• Mon to Fri; 8am - 5.30pm
• Depot Road
• Up to $6500 + PB

Job Summary:

The incumbent leads and manages the daily operation of the Plans & Service Excellence Office. He or she ensures that the contract management are fulfilled to meet company’s immediate and long-term strategic objectives. In this capacity, he or she also plays a mentorship role to executives in branch, and ensures constant improvement in their performance. With a branch of three executives, the main responsibilities include but not limited to the following:

Main responsibilities:

• Ensure contractual management such as in the fulfilment of Key Performance Indicators (KPIs) and Service Level Agreement (SLAs) are monitored
• Ensure compliance in contractual agreements
• Advise Operation Centres on contractual obligations from the financial and business perspectives
• Perform data and business analysis on project and survey results
• Prepare, evaluate and assess contract documents, including Variation Orders and costing
• Responsible for maintaining and updating of all associated contractual documentations and records
• Responsible for all other contracts management related job
• Lead Business Excellence movement such as business continuity management, process risk management, business process re-engineering, quality improvement etc.

Period:

• 2 years contract (renewable based on performance and headcount needs)

Location:

• Depot Road

Working Hours:

• Mon to Fri; 8am - 5.30pm
• Up to $6500 + PB

Requirements:

• Graduate (preferably in Business, Finance, Marketing and Economics) with at least 12 years of working experience
• Committed individual who is meticulous, possess strong leadership qualities and a good team player
• Possess good analytical and negotiation skills, able to work in a dynamic and fast pace environment to meet critical deadlines
• Possess good English language proficiency, and effective communication skills with internal and external stakeholders
• Proficient in Microsoft Office Suite including MS Word, Excel and Power Point
• Experience in contract management and negotiation will be an added advantage

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

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