Manager - IT (Infra)

ST Logistics Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Manager - Infrastructure (Information Technology) to direct the design, implementation, and maintenance of infrastructure in alignment with business needs. The ideal candidate will have a Bachelor's Degree and 7-10 years of relevant experience, along with strong leadership and project management skills. Responsibilities include managing projects, overseeing incident resolutions, and strategizing infrastructure operations. This role is critical for maintaining optimal IT performance.

Qualifications

• 7-10 years of relevant experience in information technology roles.
• Strong leadership skills with the ability to influence stakeholders.
• Experience in project management and resource optimisation.

Responsibilities

• Plan infrastructure operations and maintenance strategy.
• Manage infrastructure and oversee implementation.
• Provide incident resolution guidance to ensure service continuity.
• Manage projects and team allocations effectively.
• Oversee team management including budgets and performance.

Skills

Leadership

Project management

Resource optimisation

Incident resolution

Education

Bachelor's Degree in Information Technology or relevant field

Job description

Job Function

Information Technology

Job Summary

The Manager - Infrastructure (Information Technology) provides direction for the design, implementation, and maintenance of the physical and/or virtual infrastructure. He/She develops and implements operating policies, strategies and tactics. He/She sets the direction for the methodologies, tools and frameworks used in the infrastructure design and builds a strong partnership with key stakeholders from a strategic and operational perspective to ensure alignment with business requirements and expectations. He/She is a strong leader, with a broad sense of perspective and the ability to influence key internal and external stakeholders. He/She is strategic in his/her approach to managing resources and developing capabilities within the team.

Job Responsibilities/Key Tasks(External)

• Plan infrastructure operations and maintenance strategy Advise the business on infrastructure operations and maintenance related issues. Recommend process, product or service improvements, resource optimisation and cost savings. Partner with stakeholders to define infrastructure operations and maintenance requirements for new technology implementations. Anticipate internal and/or external business challenges and/or regulatory issues. Forecast financial, physical, and human resource needs to meet established objectives.
• Manage infrastructure and infrastructure implementation Organise managers, engineers and technical specialists to perform day-to-day activities around infrastructure implementation. Control the prioritisation of requirements and allocation of staff, budget and equipment resource. Update senior leaders on the status of implementation and expansions of infrastructure. Coordinate complex and major implementation rectifications.
• Provide incident resolution guidance Schedule activities to ensure continuity of service and prompt resolution of issues. Monitor response and resolution time on live incidents. Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved. Respond to more complex, escalated enquiries from team members. Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems. Oversee disaster recovery planning and testing.
• Manage projects Assign team members to projects. Supervise the execution of day-to-day infrastructure operations, system installations and integration. Guide engineers toward performing services on time, within budget and in accordance with business requirements. Maintain oversight of complex infrastructure operations and maintenance projects end-to-end as required. Monitor overall infrastructure performance, capacity and resource utilisation. Drive resource and cost optimisation across projects. Develop infrastructure operations and maintenance project plans. Initiate plans to respond to request on more infrastructure and system resources. Update senior leaders on project status, resource optimisation and cost savings.
• Manage teams Oversee team management including budgets, forecasting, work allocations and staffing. Develop staff through ongoing coaching, mentoring and career discussions. Define common goals, direction and accountability among staff. Drive effective performance management practices within the department in accordance with organisation policies and procedures.

Job Requirements

• Bachelor's Degree (or equivalent professional qualifications) in a relevant field
• 7-10 years of relevant experience will be preferred