Manager Customer Content Services

Cision Canada; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading communication firm in Singapore is seeking a Details Manager for Customer Content Services. This role focuses on supervising a high-performance team, ensuring timely distribution of content while providing excellent customer service. The ideal candidate has three years of relevant experience, knowledge of PR Newswire products, and strong leadership skills. Candidates should thrive under pressure and possess effective communication abilities. A commitment to professional development is encouraged.

Qualifications

• Three years’ experience in PR Newswire or relevant experience.
• Ability to lead staff in all aspects of their job.
• Effective verbal and written communication skills.

Responsibilities

• Drive a high‑performance team for content distribution.
• Supervise newsroom operations and handle escalations.
• Maintain strong customer relationships through outreach.

Skills

Leadership

Problem-solving

Multitasking

Communication

Job description

Career

Overview

Details Manager, Customer Content Services Albuquerque, New Mexico, United States; Cleveland, Ohio, United States Global Distribution Regular Hybrid APPLY FOR THIS JOB At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you.

Responsibilities

• Responsible for driving a high‑performance team dedicated to distributing releases across all account segments accurately and in a timely manner; providing outstanding customer service, with an additional focus on revenue generation at the point of sale.
• Supervision of newsroom content operations.
• Handles content and client‑experience escalations.
• Handles incoming queries from other departments.
• Works closely with sales partners to troubleshoot client issues and maintain high standards of service.
• Develops staff and builds their team to meet and exceed goals via 1‑1s, team huddles and team meetings.
• Responsible for tracking quality metrics for the team and communicating those metrics to the team.
• Prioritizes and distributes workflow.
• Responsible for ensuring that the team meets all service fulfillment needs of members, which encompasses customer orders and phone interactions.
• Delivers agreed‑upon quality targets for Turnaround Time, Accuracy, Add‑on Sales and other quality metrics, including the overall customer experience.
• Builds and maintains strong customer relationships through the Customer Outreach Program.

Qualifications

• Three years’ experience in PR Newswire or relevant experience.
• Thorough knowledge of PR Newswire Editorial SOP.
• Well‑versed in all PR Newswire products and services; or relevant experience.
• Ability to lead staff in all aspects of their job.
• Ability to troubleshoot, problem‑solve, prioritize, and multitask.
• Ability to work well under pressure.
• Desire to succeed and meet all goals given by the manager.
• Effective verbal and written communication skills.

Benefits

We invest in our people through training and professional development while supporting you along the way—meet your career goals and grow your career within the company.