Manager, Clinical Affairs, RHSO(9291)

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading healthcare institution in Singapore seeks a professional to develop and implement strategies for improving quality and safety in clinical services. Responsibilities include managing clinical governance activities, coordinating compliance with regulations, and leading quality improvement initiatives. The ideal candidate holds a Bachelor's degree in Healthcare or Life Sciences and has 6-8 years of relevant experience, including leadership roles. Strong analytical and stakeholder management skills are required.

Qualifications

• 6-8 years of relevant working experience, preferably 1 year in a leadership position.
• Experience in healthcare services with knowledge of clinical processes.
• Strong oral, written, and presentation skills.

Responsibilities

• Lead secretariat of the RHSO Clinical Governance Board.
• Coordinate compliance with national regulations and cluster policies.
• Identify and manage clinical risks as part of the clinical risk register.
• Review quality and effectiveness of clinical services.
• Drive clinical quality improvement training and programs.

Skills

Stakeholder management

Analytical skills

Problem-solving skills

Education

Bachelor’s Degree in Healthcare or Life Sciences

Job description

Overview

The Job Holder will develop and implement strategies to improve the quality and safety of the clinical services delivered through RHSO and/or its partners to the community in the Western Region, including overseeing clinical risk management activities. The Job Holder will also be responsible for the management of quality improvement training and programmes in RHSO.

Job Responsibilities

1. RHSO Clinical Governance Board and other sub-committeesAs lead secretariat, workwith Medical Director todrive meaningful agendas and discussionsPrepare necessary meeting materials and slides, and disseminate to relevant stakeholders in a timely mannerEnsure clinical governance structures (CGB and sub-committees such as Credentialing & Privileging Committee), including are well established and effective.Track and ensure that issues raised are followed up and addressed timely, and work plans are implemented per agreed milestones.
2. Clinical GovernanceEvaluate implications of and ensure compliance/ alignment with national healthcare regulations and NUHS cluster clinical policies or standards.Coordinate activities related to licensing and serve as liaison person for any queries on licensing.Work with key process owners and stakeholders on the development and revision of clinical governance policies, procedure manuals and work instructionsSupport credentialing and privileging process for clinicians (e.g. Advanced Practice Nurses, Collaborative Prescribing Practitioners).Support in the design and formulation of clinical dashboard indicators for accountability and monitoring of quality and patient safety indicatorsSupport cluster-level committees and initiatives for quality and patient safety
3. Clinical risk managementWork with stakeholders to identify and manage clinical risks as part of RHSO’s clinical risk register.Work with clinical leads to develop strategies for mitigation of clinical risks.Maintain system for reporting of incident reporting and management of medico-legal complaints.Facilitate and ensure timely escalation and reporting of clinical incidents and complaints.Support investigation of clinical incidents, complaints and/or any non-compliance to clinical care standards
4. Clinical Service Review and Quality ManagementReview the quality and effectiveness of clinical services (e.g. through system audits and monitoring of clinical quality and safety indicators)Effectively manage and drive clinical quality improvement/ assurance training and programmesIdentify opportunities and work with internal and external partners to drive continuous clinical quality improvement and standards in the community
5. Any other task as assigned

Job Requirements

• Bachelor’s Degreepreferablyin Healthcare or LifeSciences
• 6-8 years of relevant working experience, preferably with 1 years in a leadership position
• Experience in healthcare services and possess practical knowledge of clinical processes to identify areas for clinical quality improvement and mitigation of clinical risks.
• Experience in managing medical affairs, clinical governance and/or quality management portfolio.
• Exposed to preparation of presentations/policies/proposals/papers
• Strong in stakeholder management, with good analytical, and problem-solving skills.

• Good oral, written and presentation skills.
• Proactive and meticulous