MANAGER

TIAN TIAN MANPOWER (PTE.) LTD.; Serangoon Garden Circus; On-site; SGD 45,000 - 65,000; Full time

Job summary

A Chinese restaurant in Singapore is seeking a Restaurant Manager to oversee all aspects of restaurant operations. The ideal candidate will ensure smooth operations, manage a team, and deliver excellent customer service. Responsibilities include staff management, menu development, financial management, and compliance with health regulations. Flexibility in working on weekends and holidays is essential. This role is perfect for someone with restaurant management experience and strong leadership skills.

Qualifications

• Proven experience as a Restaurant Manager, preferably in a Chinese restaurant or a similar dining establishment.
• Strong leadership and interpersonal skills.
• Excellent problem-solving abilities and the ability to handle challenging situations calmly and professionally.
• Familiarity with restaurant management software and financial tools.
• A passion for delivering exceptional customer service.
• Flexibility to work on weekends and public holidays.

Responsibilities

• Ensure the smooth day-to-day operations of the restaurant.
• Provide excellent customer service and ensure a positive dining experience.
• Recruit, train, and develop restaurant staff.
• Monitor and manage restaurant expenses.
• Collaborate with the chef to develop and update the menu.
• Ensure compliance with health and safety regulations.
• Develop and execute marketing strategies.
• Handle administrative duties, including payroll processing.

Skills

Leadership

Customer service

Problem-solving

Interpersonal skills

Tools

Restaurant management software

Financial tools

Job description

Position Summary:As a Restaurant Manager for our Chinese restaurant, you will be responsible for overseeing all aspects of restaurant operations, ensuring the highest level of customer satisfaction, and managing a team of staff members. This role requires a commitment to working on weekends and public holidays to maintain smooth restaurant operations during peak periods.

Key Responsibilities:

1. Operational Management:

• Ensure the smooth day-to-day operations of the restaurant.
• Oversee staff scheduling, including weekend and public holiday shifts.
• Monitor and maintain high standards of food quality, service, and cleanliness.
• Manage inventory levels and order supplies as needed.

2. Customer Service:

• Provide excellent customer service and ensure a positive dining experience for all guests.
• Address customer feedback and concerns promptly and professionally.
• Train and supervise staff to deliver outstanding service.

3. Staff Management:

• Recruit, train, and develop restaurant staff, including servers, kitchen staff, and support staff.
• Conduct regular performance evaluations and provide coaching and feedback.
• Create and maintain a positive and motivated work environment.

4. Financial Management:

• Monitor and manage restaurant expenses, including labor and food costs.
• Prepare and manage budgets, financial reports, and forecasts.
• Implement strategies to increase revenue and profitability.

5. Menu and Quality Control:

• Collaborate with the chef to develop and update the restaurant's menu.
• Ensure consistency in food quality, presentation, and portion sizes.
• Conduct regular quality checks and address any issues promptly.

6. Health and Safety:

• Ensure compliance with all health and safety regulations and food safety standards.
• Conduct regular inspections to maintain a safe and clean dining environment.
• Train staff on safety protocols.

7. Marketing and Promotion:

• Develop and execute marketing strategies to attract and retain customers.
• Plan and organize special events, promotions, and marketing initiatives.
• Engage with the local community to build the restaurant's reputation.

8. Administrative Tasks:

• Handle administrative duties, including payroll processing, record-keeping, and reporting.
• Manage reservations, customer inquiries, and booking arrangements.
• Maintain accurate records of sales and expenses.

Qualifications:

• Proven experience as a Restaurant Manager, preferably in a Chinese restaurant or a similar dining establishment.
• Strong leadership and interpersonal skills.
• Excellent problem-solving abilities and the ability to handle challenging situations calmly and professionally.
• Familiarity with restaurant management software and financial tools.
• A passion for delivering exceptional customer service.
• Flexibility to work on weekends and public holidays as needed to support restaurant operations.