Management Trainee

PRO*3 INSTITUTIONAL CATERING PTE. LTD.; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

PRO*3 INSTITUTIONAL CATERING PTE. LTD.

seeks an outlet supervisor to drive profitability and oversee day-to-day operations, customer service, cashiering, inventory, and back office support while ensuring hygiene and health & safety standards. You will coordinate with marketing for promotions, plan duty rosters, work with the outlet chef on menu planning, manage staff performance, handle customer complaints, and ensure compliance with uniform standards and quality controls in a fast-paced

Qualifications

• Excellent communication and interpersonal skills.
• Able to lead and motivate to produce results.
• Willing to be involved in hands-on operations.
• Ability to work in a fast-paced environment.

Responsibilities

• Take responsibility for the business performance of the outlet.
• Perform roll call daily prior to the operating hours to highlight issues and motivate staff.
• Analyze and plan for outlet sales levels and profitability.
• Work with marketing to organize promotions and discount schemes.
• Plan for duty rosters and staff scheduling.
• Work with the outlet chef on menu planning.
• Manage staff and provide feedback.
• Respond to customer complaints and ensure satisfaction.
• Ensure compliance with uniform standards and quality, hygiene, and safety.

Skills

Customer service

Leadership

Communication

Teamwork

Education

Degree in F&B service or equivalent

Job description

Responsible for the profitability of the outlet, performing outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support. Other responsibilities include managing inventories, interacting with customers, wait staff and support employees to maximize revenue generation and enhance the customer experience, overseeing the recruitment, training and motivation of staff, maintaining high standards of quality control, hygiene and health and safety in the dining area

Responsibilities:

• Take responsibility for the business performance of the outlet
• Perform roll call daily prior to the operating hours to highlight on issues and to motivate staff
• Analyze and plan for outlet sales levels and profitability
• Work hand-in-hand with marketing department to organize marketing activities such as promotional events and discount schemes
• Plan for duty roster
• Work with outlet chef on menu planning
• Manage staff and provide them with feedback
• Respond to customer complaints and ensure customer satisfaction
• Ensure that all employees adhere to the company's uniform standard
• Ensure compliance on high standards of quality control, hygiene, and health and safety
• Check stock levels and order supplies
• Work with various department on other administrative matters such as payroll, accounts closing etc
• Perform other reasonable job duties as requested by Supervisors
• Handling emergency and difficult situation

Requirements:

• Minimum Degree in F&B service or equivalent
• Willing to be involved in hands on operations
• Excellent communication and interpersonal skills
• Able to lead and motivate to produce results
• Ability to work in a fast-paced environment
• Team player