Management Trainee / Food Outlet Manager

STAMFORD CATERING SERVICES PTE LTD; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Stamford Catering Services Pte Ltd in Singapore is seeking an Outlet Manager to oversee daily operations and drive outlet profitability. You will coordinate customer service, cashiering, inventories, scheduling, and back-office support while upholding hygiene and safety standards.

Responsibilities include monitoring sales performance, planning duty rosters, coordinating with marketing for promotions, staff development, handling customer complaints, and ensuring quality control across the dining

Qualifications

• Excellent communication and interpersonal skills.
• Able to lead and motivate to produce results.
• Team player and able to work in a fast-paced environment.

Responsibilities

• Take responsibility for the business performance of the outlet.
• Plan for duty roster.
• Work with outlet chef on menu planning.
• Plan and organize marketing activities with the marketing department.
• Manage staff and provide feedback to improve performance.
• Respond to customer complaints and ensure customer satisfaction.
• Ensure compliance with high quality, hygiene, and health & safety standards.
• Check stock levels and order supplies.
• Coordinate payroll and accounts closing as required.

Skills

Communication skills

Leadership

Teamwork

Adaptability

Hands-on operations

Education

Degree in F&B service or equivalent

Job description

Responsible for the profitability of the outlet, performing outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support. Other responsibilities include managing inventories, interacting with customers, wait staff and support employees to maximize revenue generation and enhance the customer experience, overseeing the recruitment, training and motivation of staff, maintaining high standards of quality control, hygiene and health and safety in the dining area

Responsibilities:

• Take responsibility for the business performance of the outlet
• Perform roll call daily prior to the operating hours to highlight on issues and to motivate staff
• Analyze and plan for outlet sales levels and profitability
• Work hand-in-hand with marketing department to organize marketing activities such as promotional events and discount schemes
• Plan for duty roster
• Work with outlet chef on menu planning
• Manage staff and provide them with feedback
• Respond to customer complaints and ensure customer satisfaction
• Ensure that all employees adhere to the company’s uniform standard
• Ensure compliance on high standards of quality control, hygiene, and health and safety
• Check stock levels and order supplies
• Work with various department on other administrative matters such as payroll, accounts closing etc
• Perform other reasonable job duties as requested by Supervisors
• Handling emergency and difficult situation

Requirements:

• Minimum Degree in F&B service or equivalent
• Willing to be involved in hands on operations
• Excellent communication and interpersonal skills
• Able to lead and motivate to produce results
• Ability to work in a fast-paced environment
• Team player