Maintenance Team Engineer

M.TECH PRODUCTS PTE LTD; Singapore; On-site; SGD 30,000 - 52,000; Full time

Job summary

M. Tech Products Pte Ltd in Singapore is seeking a capable IT support professional to provide technical assistance across phone, chat, email, and on-site channels. The role includes 24x7 support with rotating shifts, diagnosing faults, and translating technical details into layperson’s terms.

Fresh graduates with Higher Nitec or a diploma are welcome. Networking or cybersecurity deployment experience is preferred, and strong English communication is essential for effective collaboration.

Qualifications

• Singaporean only.
• IT or relevant discipline.
• Fresh graduates with Higher Nitec or diploma welcome.
• Experience with networking or cybersecurity deployment preferred.

Responsibilities

• Provide technical support to customers via Phone, Chat, Email and onsite support.
• Diagnose faults and troubleshoot technical issues.
• Communicate complex technical concepts in layperson’s terms.
• Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs.
• Coordinate with other Technical Support team members to escalat...
• Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends.
• Continuous Learning in IT industry, particularly new security products and solutions.
• Any other ad-hoc duties as required or assigned.

Skills

Networking

Cybersecurity

Communication skills

Education

Higher Nitec or Diploma in IT

Diploma in IT or related field

Tools

Networking tools

Cybersecurity solutions

Job description

Responsibilities:

• Provide technical support to customers via Phone, Chat, Email and onsite support
• Support handling will be 24x7 and rotating shift is required
• Diagnose faults and troubleshoot technical issues
• Communicate complex technical concepts in layperson’s terms
• Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
• Coordinate with other Technical Support team members to escal...
• Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends
• Continuous Learning in IT industry, particularly new security products and solutions
• Any other ad-hoc duties as required or assigned

Requirements:

• Singaporean only
• IT or relevant discipline
• Fresh graduates with Higher Nitec or diploma are welcome
• Experience with networking OR cybersecurity solutions deployment is preferred
• Proficiency in English and strong communication skills particularly over the phone and with email
• Ability to work individually and within a highly collaborative team setting
• Highly motivated, fast learner, passionate to learn new product solutions and technology