Technical Operations Engineer

DATWYLER IT INFRA PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

DATWYLER IT INFRA PTE. LTD. in Singapore seeks a hands-on IT Support professional to deliver internal IT support, pre-sales assistance, and datacenter project deployment across Singapore and ASEAN.

You will handle incident resolution, user administration, and post-sales service, with responsibilities spanning site surveys, deployment planning, and ongoing maintenance. Willingness to travel within ASEAN and good communication are essential.

Qualifications

• Diploma or Higher NITEC in IT, Engineering or related discipline.
• Knowledge of data center infrastructure, structured cabling, networking, UPS and cooling systems.
• Knowledge of Windows OS, Microsoft 365 and network troubleshooting.
• Previous IT support or helpdesk experience is an advantage.
• Datacenter UPS and cooling system maintenance experience is an advantage.

Responsibilities

• Provide first and second level IT support for internal users.
• Handle incoming support requests via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues efficiently.
• Escalate complex incidents to the appropriate technical teams when necessary.
• Assist with user account management (Active Directory, email, access rights).
• Support the rollout of IT updates, patches, and hardware replacements.
• Maintain clear documentation of support cases and solutions.
• Participate in the continuous improvement of support processes and tools.
• Conduct basic user training and provide guidance on IT best practices.
• Coordinate with customers, contractors and system integrators for deployments.
• Review layouts, drawings, method statements and project documentation.
• Perform installation supervision, testing, commissioning and integration activities.
• Support UAT, system acceptance and handover documentation.
• Provide on-site technical support during migration and go-live.
• Monitor project progress and resolve technical issues.
• Conduct preventive maintenance and system health checks.
• Respond to incidents and perform troubleshooting and root cause analysis.
• Monitor MDC systems, power, cooling, environmental and monitoring platforms.

Skills

IT Support

Datacenter Knowledge

Pre-Sales Support

Travel within ASEAN

Education

Diploma or Higher NITEC in IT/Engineering

Tools

Windows OS

Microsoft 365

Networking Troubleshooting

Job description

Reporting To: Head of Technical & Operation
Location: Singapore
Employment Type: Full-time

1. Position Summary

Provide internal IT support, technical pre-sales assistance, modular data center project deployment, commissioning, and post-sales maintenance services for customers across Singapore and ASEAN.

2. Key Responsibilities

A) IT Support

• Provide first and second level IT support for internal users.
• Handle incoming support requests via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues efficiently.
• Escalate complex incidents to the appropriate technical teams when necessary.
• Assist with user account management (Active Directory, email, access rights).
• Support the rollout of IT updates, patches, and hardware replacements.
• Maintain clear documentation of support cases and solutions.
• Participate in the continuous improvement of support processes and tools.
• Conduct basic user training and provide guidance on IT best practices.

B) Technical Support (Datacenter Solution)

Pre-Sales Support

• Gather requirements and assist in solution design and technical proposals.
• Provide technical clarifications to customers and partners.
• Support customer presentations, demos and proof-of-concepts.

Post-Sales Support

i)Project and Deployment Responsibilities

• Support site surveys, technical assessments and deployment planning.
• Coordinate with customers, contractors and system integrators.
• Review layouts, drawings, method statements and project documentation.
• Perform installation supervision, testing, commissioning and integration activities.
• Support UAT, system acceptance and handover documentation.
• Provide on-site technical support during migration and go-live.
• Monitor project progress and resolve technical issues.

ii) Service & Maintenance Responsibilities

• Conduct preventive maintenance and system health checks.
• Respond to incidents and perform troubleshooting and root cause analysis.
• Monitor MDC systems, power, cooling, environmental and monitoring platforms.
• Coordinate warranty claims and vendor support activities.
• Prepare service reports and maintain asset records.
• Support customer training and operational best practices.

3. Qualifications & Requirements

Education & Experience

• Diploma or Higher NITEC in IT, Engineering or related discipline.
• Knowledge ofdata center infrastructure, structured cabling, networking, UPS and cooling systems.
• Knowledge of Windows OS, Microsoft 365 and network troubleshooting.
• Previous experience in IT support or a helpdesk environment is an advantage.
• Previous experience in Datacenter UPS and cooling system maintenance service is an advantage.

Core Competencies

• Ability to read technical drawings and installation documentation.
• Strong co-ordination, customer service and problem-solving skills.
• Ability to work independently and travel when required within ASEAN.

4. Why Join Us?

• Dynamic international environment.
• Professional development opportunities.
• Exposure to data center infrastructure technologies.
• Opportunity to participate in regional projects and customer engagements.