IT Support Specialist

ACE Business Pte Ltd; Singapore; Hybrid; SGD 36,000 - 48,000; Full time

Job summary

ACE Business Pte Ltd is seeking a capable IT support professional to deliver remote and onsite technical assistance for customers in Singapore. You will handle tickets, troubleshoot issues, and assist with device deployment and project installations.

Fresh graduates are welcome, and you will support Microsoft 365, Windows, and cloud-based solutions while maintaining asset inventories and documentation.

Qualifications

• Diploma, NITEC or degree in IT or related field.
• Basic knowledge of Windows, Microsoft 365 and cloud services.
• Fresh graduates welcome; prior IT support experience is a plus.
• Ability to work independently and in a team.

Responsibilities

• Provide remote and onsite technical support to customers.
• Manage and respond to support tickets within service levels.
• Troubleshoot hardware, software, network and system issues.
• Escalate unresolved issues and ensure timely resolution.
• Install, configure, and maintain desktops, laptops and printers.
• Support CCTV, door access, projectors and displays on site.
• Coordinate with vendors and customers to deliver projects.

Skills

Troubleshooting

Communication

Team collaboration

Analytical thinking

Education

Diploma / Higher National Diploma / Degree in IT or related

Tools

Windows

Microsoft 365

Cloud-based solutions

Job description

ACE Business Pte Ltd helps businesses find the right IT solutions to drive success. We leverage expertise and partnerships with top vendors to provide tailored recommendations and exceptional support, empowering companies to thrive in a dynamic technology landscape.

Responsibilities:

IT Support & Service Delivery

Provide remote and onsite technical support to customers.

Manage and respond to support tickets within agreed service levels.

Troubleshoot and resolve hardware, software, network, and system issues.

Escalate unresolved issues and follow through to ensure timely resolution.

Infrastructure & Device Management

Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

Perform device deployment, hardware upgrades, and replacement activities.

Support Microsoft Windows, Microsoft 365, and cloud-based solutions.

Maintain IT asset inventory and ensure proper documentation of deployed equipment.

Network & Cybersecurity Support

Assist in the setup, maintenance, and troubleshooting of network infrastructure including routers, switches, wireless access points, firewalls, and internet connectivity.

Support the implementation and maintenance of cybersecurity solutions including endpoint protection, email security, and access control measures.

Perform routine system health checks, software updates, and security maintenance activities.

Assist in backup monitoring, disaster recovery, and data protection initiatives.

Project Implementation & Field Support

Assist in the deployment and implementation of IT infrastructure projects.

Install and support CCTV systems, door access systems, projectors, displays, and related equipment.

Provide onsite support for system installations, upgrades, troubleshooting, and preventive maintenance.

Coordinate with vendors and customers to ensure successful project delivery.

Maintain accurate records of support tickets, configurations, and project activities.

Follow established IT procedures and company standards.

Contribute ideas and improvements to enhance service quality and operational efficiency.

Requirements:

Diploma, Higher NITEC, NITEC, or Degree in Information Technology, Computer Engineering, or related discipline.

Basic knowledge of Microsoft Windows, Microsoft 365, and cloud-based solutions.

Experience in IT support, device deployment, or infrastructure support will be an advantage.

Knowledge of cybersecurity solutions, network security, CCTV systems, and door access systems will be an added advantage.

Able to work independently as well as collaboratively in a team environment.

Strong troubleshooting and analytical skills.

Good communication and interpersonal skills.

Fresh graduates are welcome to apply.

SGP / P.R

If you are passionate about this industry and confident in your ability to succeed in this role, we would love to hear from you!