Solution Engineer

dormakaba International Holding AG; Singapore; On-site; SGD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Flexi-benefits

Company transport (3 pick-up points)

Job summary

dormakaba International Holding AG in Singapore invites applications for a Solution Engineer responsible for on-site technical support, configuration and troubleshooting of deployed software and hardware devices, collaborating with developers throughout the lifecycle.

You will work with .NET and SQL to maintain OTP software and assist in bug investigation and feature enhancements, while ensuring customer satisfaction and continuous improvements.

Qualifications

• NITEC/Diploma in IT with 1-2 years of relevant IT experience.
• Basic IT knowledge and troubleshooting skills.
• Basic TCP/IP networking and structured cabling knowledge.
• Knowledge in cyber security.
• Own transport preferred for travel to customer sites.

Responsibilities

• Perform on-site technical support including installation, preventive maintenance, configuration, operation and troubleshooting of deployed software and hardware devices.
• Manage customer enquiries relating to technical and service problems with tact and courtesy
• Practice continuous improvement by staying up-to-date with new knowledge of equipment modifications, new systems and related technical information
• Maintains deployed software using .NET and SQL programming for the OTP software/devices for our customers
• Work with software developer to investigate applications bugs to identify faults in application logic
• Work with software developer to analyze, design, program, debug and modifies software enhancement
• Provide on-site customer support to ensure optimal system functionalisty and customer’s satisfaction.
• Design, implement, test, document and deliver large-scale, multi-tiered, distributed or embedded software applications, tools, systems

Skills

On-site support

Networking basics

Windows troubleshooting

Cyber security

Education

NITEC/Diploma in IT

Tools

.NET

SQL

Job description

The Solution Engineer will play a pivotal role in delivering high-quality technical support and software solutions to customers. This role involves on-site service delivery, collaboration with software developers, and active participation in the software development lifecycle. The ideal candidate will have strong technical skills in .NET and SQL, excellent problem-solving abilities, and a commitment to continuous improvement. This role will be reporting to Solution Manager, Integration Sales

Role & Responsibilities:

• Perform on-site technical support including installation, preventive maintenance, configuration, operation and troubleshooting of deployed software and hardware devices.
• Manage customer’s enquiries relating to technical and service problems with tact and courtesy
• Practice continuous improvement by staying up-to-date with new knowledge of equipment modifications, new systems and related technical information
• Maintains deployed software using .NET and SQL programming for the OTP software/devices for our customers
• Work with software developer to investigate applications bugs to identify faults in application logic
• Work with software developer to analyze, design, program, debug and modifies software enhancement
• Provide on-site customer support to ensure optimal system functionalisty and customer’s satisfaction.
• Design, implement, test, document and deliver large-scale, multi-tiered, distributed or embedded software applications, tools, systems

EXPERIENCE THAT MATTERS: YOUR SKILLS & QUALIFICATIONS

• NITEC/Diploma in IT with 1-2 years of relevant IT experience

• Basic IT knowledge and Troubleshooting skill
• Basic TCP/IP Networking and structure cabling knowledge
• Basic Troubleshooting skill for combined network
• Basic knowledge and troubleshooting skill for Microsoft Windows and Windows server firewall and policy
• Knowledge in cyber security
• Preferably possess own transport to travel to customer sites.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.

• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Company transport is provided (ie: 3 pick-up point - Boon Lay MRT, Le Meridian LRT& Serangoon MRT)