IT Support Engineer

Staffhub Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Staffhub Group in Singapore is seeking an IT Operations professional to manage technical infrastructure, servers, and user support across regional and local environments. You will ensure service delivery, compliance with policies, and ongoing improvement of IT processes.

The role covers governance, project management, and disaster recovery planning, requiring collaboration with regional teams and 2+ years in an MNC.

Qualifications

• Possess at least a Nitec/Diploma in relevant fields.
• CCNA certificate preferred.
• At least 2 years experience operating in an MNC.
• Strong knowledge of domains, group policies, DNS, DHCP, WINS, firewalls (Palo Alto).
• Experience with Windows Servers and Virtual Infrastructure.

Responsibilities

• Manage all technical infrastructures, services, users computing and local user support.
• Servers management: administration, setup, change management.
• Provide reporting and KPI on services.
• Disaster recovery planning and yearly DR exercise.
• Maintain system inventory and documentation.
• Assist with project rollout and regional/global projects.

Skills

Network administration

Windows Server administration

Virtual infrastructure

Cisco VoIP systems

Palo Alto firewalls

DNS/DHCP/WINS

Group policy management

Education

Nitec/Diploma in relevant fields

CCNA certification

Tools

Windows Server

Virtualization

Cisco Call Manager

Palo Alto firewall

Job description

ALL JOBS LISTED ARE BASED IN SINGAPORE ONLY.

FOR SINGAPOREAN ONLY.

ALL JOBS LISTED ARE BASED IN SINGAPORE ONLY. FOR SINGAPOREAN ONLY.

1. Operations

ALL JOBS LISTED ARE BASED IN SINGAPORE ONLY. FOR SINGAPOREAN ONLY.

Responsibilities:

• 1. Operations Manage all technical infrastructures, services, users computing and local user support.
• Servers management: administration, setup, change management.
• Qualify and manage local needs in coordination with Regional/Central policy.
• Services provider and outsourced services management.
• Provide reporting and KPI on services.
• Maintain all technical documentation: processes, configuration, network diagram.
• Install or assist with the installation of hardware and peripheral components such as monitors, keyboards, printers, and scanners.
• Troubleshoot hardware, software and network connectivity problems.
• Prep end-user computers and apply pre-built images.
• Assist with evaluation of new equipment.
• Research and recommend innovative, and where possible, initiate automated approaches for system administration tasks. Identify approaches that leverage resources and provide economies of scale.
• Maintain accurate system inventory, documentation, storage, and security of equipment; obtain estimates for parts as required.
• Manage daily retail operation support with rotation stand-by on retail hours inclusive weekend & public holiday
• 2. Governance
• Manage local licenses and legal requirement.
• Apply best practices on ITIL processes.
• Adhere to applicable policies and procedures.
• 3. Project Management
• Management of local technical projects.
• Support Regional/ Central project rollout.
• Provide project management knowledge and guidance.
• 4. Disaster Recovery
• Ensuring and Maintaining daily backup are properly taken and sent to off-site.
• Performed yearly Disaster recovery exercise.
• Identify the IT equipment needed for Disaster Recovery.

Requirements:

• Possess at least a Nitec/Diploma in relevant fields
• CCNA certificate preferred
• Rotation stand-by on retail hours inclusive weekend & public holiday
• At least 2 years experience operating in MNC
• Strong knowledge and experience of technologies such as domains, group policies, effective permissions, DNS, Registries, DHCP, WINS, firewalls (Palo Alto), ICP, proxy servers and other network devices
• Supporting local, regional and global projects
• Managing and supporting Microsoft Windows Servers and Virtual Infrastructure with a strong focus on the virtual servers and virtual application environment
• Experience with Cisco VoIP systems (Call Manager, Contact Center, and Unity Connection)
• Familiar with configuring and installing Windows Servers and workstations
• Strong knowledge on Network and ever done a complete SLDC network design for company
• Cisco and Palo Alto products experience is a plus
• Must be flexible, self-motivated with the ability to work under pressure in an International and culturally diverse organization
• Exposure to project work is desirable